2nd Line Support Technician

Age Partnership Limited
Leeds, West Yorkshire
£22,000 - £28,000 DOE Plus Benefits  
28 Jun 2018
26 Jul 2018
IT, IT Support
Contract Type
Full Time

2nd Line Support Technician 
Leeds, West Yorkshire 
£22,000 - £28,000 DOE Plus Benefits 

We are Age Partnership, a leading provider of retirement solutions for the over 50s. Since 2004 we have been helping current, and soon-to-be, retirees make the most of their finances, enabling them to enjoy their retirement. 

Due to our impressive market position and continued success, an exciting opportunity has arisen for a 2nd Line Support Technician to join our existing team. 

As a 2nd Line Support Technician, you will: 

- Provide 2nd line hardware and software support to end users 
- Respond to requests in person, via the telephone, through helpdesk software or via email 
- Investigate problems and root causes 
- Offer advice and guidance to 1st Line Technicians 
- Escalate issues when required 
- Keep abreast of current business applications and system information, changes and updates 


To be considered, you’ll need enterprise IT knowledge, including proficiency in some (if not all) of the below: 

- Active Directory 
- Group Policy 
- DNS 
- Office 365 including PowerShell 
- Virtualisation 
- SQL 
- TCP/IP networking, including ping/traceroute, and an understanding of the existing of VLANs/subnets 
- Phone systems 
- SAN 
- Microsoft Azure 
- Proxy servers 

We’re eager to hear from you if you’ve worked as a 2nd Line Technician, 2nd Line Support Analyst, IT Support Analyst, Infrastructure Support Analyst, IT Support Technician, Technical Support Advisor, Helpdesk Support Engineer or Service Desk Engineer. 

What are the rewards? 

- Become a key player in our day-to-day operations 
- Build on your existing expertise as part of a friendly team 
- Pension 
- Healthcare cash plan 
- Friendly and dynamic work environment 
- Full induction 
- 25 days’ holiday plus Bank Holidays and your birthday off 

Webrecruit and Age Partnership are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. 

To apply for the role of 2nd Line Support Technician, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

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