Brook Street

Complaints Officer

Brook Street
West Malling, Kent, England
£20000 - £25000 per annum
28 Jun 2018
26 Jul 2018
Rebecca Cocks
Contract Type
Full Time

Complaints Handler
Kings Hill
£20,000 - £25,000 (depending on experience)
40 hours per week - Monday to Friday

We are currently recruiting for a Complaints Handler on behalf of a large insurance company based near West Malling to respond to and investigate all complaints made in order to continuously provide an excellent level of service to customers.

This is a highly administrative role and would include preparation case files, logging and reporting all complaints made, communicating with customers verbally and in writing, identifying trends and patterns through root-cause analysis, provide recommendations to senior management based on findings and to action all cases in a professional and efficient manner.

The successful candidate will have proven customer service/administration experience, have strong communication and negotiation skills (verbally and in writing), have the ability to stay calm under pressure and to think logically.

What`s in it for you? Our client offers excellent benefits including a great working environment (including company events), pension scheme, private medical insurance, 22 days starting holiday entitlement, gadget insurance and discounted travel insurance!

Please apply now or contact Lucy at Brook Street for more details ()