Field Care Coordinator / Team Leader

Field Care Coordinator/Team Leader

Gloucester & Cheltenham Area 

£18,500 - £21,000 a year

Are you an experienced Care professional looking for your next exciting career move? Then please read on as you could be the person we are looking for.

We are a private Domiciliary Care provider, providing quality home care service in Gloucester and Cheltenham Area. We are expanding, and now recruiting for a qualified and experienced Care Coordinator to be a part of our vibrant care team and support the Registered Manager in developing and providing a high standard of care to our clients and staff. As a Care Coordinator, you will be working both in the office as well as in the community with clients. You will be working shifts mornings, daytime, evenings and weekends (including an on-call duty) on a rota basis.

*Immediate Start

As an experienced Care Coordinator, you should have:

• NVQ level 3 in care.
• 6 months proven experience in a team-leading role in care, preferably as a care coordinator in domiciliary care.
• Proficient IT Skills including rota planning systems, Word, Excel, email and database programmes.
• Good written reporting skills.
• Full, clean driving license and access to a vehicle that you can use for work.

Main duties and responsibilities:

• To represent the company in a professional manner on the telephone, face to face or in written communication.
• To support the Branch Manager to plan and organize coaching & shadowing for new recruits.
• To liaise and maintain positive working relationships with clients and care staff, (this will include regular care reviews, staff spot checks and supervisions).
• To assist and formulate new packages of care.
• To support the Branch Manager to conduct 2nd interviews for new recruits
• To coordinate the team of care workers by updating and managing their daily work schedules via the organizational online rota system.
• To support the Branch Manager in conducting supervisions when necessary
• To ensure that all shifts/visits are covered, and staff rotas are matched with client’s requirements and staff availability.
• All carer and service user records to be kept accurate.
• To manage all out of hours emergency calls from our clients and care staff when on call.
• To complete basic administrative duties
• To support the Branch Manager with customer visits as and when required
• Liaise with Recruitment to ensure they are aware of staffing requirements.

We are looking for a person with highly effective interpersonal skills, with the ability to apply these formally and informally in a variety of situations to build effective relationships with clients and our employees. The successful applicant will be organised and capable of handling a large number of varied calls whilst ensuring that all are progressed to their conclusion. Previous experience in Health & Social Care, Call Centre or Customer Services will be an advantage. Computer experience is essential, must be comfortable with multitasking between a number of applications.

In return, an excellent package is available to the right candidate, which includes:

• An excellent initial salary pay.
•  Mileage expenses
• Paid 28 days holiday.
• Excellent career opportunities and progression to Deputy Manager and Registered Manager role
• Ongoing training and support up to Level 5 NVQ  in Healthcare Leadership and Management
• Excellent managerial experience training

*An enhanced DBS will be required for successful candidates. Your Lifestyle must comply with the Code of Practice for Disclosure and Barring Service. A copy of this is available on request.