Customer Service Officer / Contact Centre / Energy

Customer Service Officer / Contact Centre / Energy
Nottingham
£18,471 per annum + Benefits

Our client is the first not-for-profit energy company owned by a local authority. They were set up by Nottingham City Council to tackle fuel poverty and give people a cheaper, better alternative to the Big Six. They’re proud to be leading the way in trying to reduce fuel poverty for those who need help the most.

We are a national supplier, with over 100,000 customers and growing fast! Our client works with a number of other local authorities, such as Leeds, Liverpool, and Derby City Councils, by helping them to create their own energy brand in partnership with them. With others due to launch soon, they are proud to be at the forefront of publicly owned energy supply.

Our client is recruiting for a customer focussed individual to join their team as a Customer Service Officer, acting as the first point of contact for all commercial and domestic customers. You will deal with both inbound and outbound calls with both prospective and existing customers, supporting them with account management, contract, bill or payment queries and recommending tariffs and products available.

As a Customer Service Officer you will provide an efficient and effective services to all customers, supporting with various administrative tasks including credit control and debt recovery.

The successful candidate will have experience of working within a similar customer focussed role, with experience of providing advice and guidance, resolving customer issues over the phone and promoting products and services. We are looking for an excellent communicator and team player with good organisational skills. It is essential you are a competent IT user with strong Microsoft Office skills.