2nd Line Technical Support Analyst MEAR66702

Ferndown, Dorset
£22,000 - £28,000
27 Jun 2018
25 Jul 2018
Contract Type
Full Time

2nd Line Technical Support Analyst MEAR66702


£22,000 - £28,000

Here at Mears Group our vision is to make a positive difference to the communities we serve.

We do this by improving homes, improving communities and improving lives and our approach is based on the development of outstanding partnerships with employees, clients, tenants, customers, their families and the wider community.

With staff of all ages and walks of life, a job with Mears has a rewarding impact on the lives of others and your own life. With offices across the UK, a job at Mears could be just around the corner.

An excellent opportunity has now arisen for a 2nd Line Technical Support Analyst to join us at our office in Ferndown.

In addition to a 1st Line role, the 2nd Line Technical Support Analyst will proactively monitor and identify any possible issues with the IT Infrastructure and resolve with minimal impact to business.  Ensuring that the IT policy is being adhered to and alerting any breaches to line manager, you will aid/educate 1st line in the more difficult calls and will learn from 3rd Line in maintaining IT infrastructure.

Within this role, you will proactively administer user accounts and security access throughout the infrastructure (e.g. Active directory, Lotus notes etc).  You will perform housekeeping, proactive monitoring of infrastructure to maximize end user availability and experience to systems, for example the day to day maintenance of          Windows Servers/AD, RDS and Server Disk Space.

In order to be successful in this role, you will have in-depth Windows Desktop OS knowledge along with customer service experience within a Technical Support environment. With the ability to diagnose and fix issues as well as being part of a team looking for continual improvements; you will be competent in Windows Desktop OS, Microsoft Office with ideally some knowledge of scripting within powershell, Active Directory and Terminal Services.

It is also essential that you have, as a minimum, a Level 1 certification (MCITP:Desktop, ITIL Foundation).

Once you join the family, you'll have online access to a range of voluntary and flexible benefits, including...

  • Training and development
  • Long service and additional holiday leave - Colleagues who stay for a period of time at Mears are rewarded for their service.
  • Seeing first-hand the impact you have on the lives of the people you support

Mears Group PLC and its subsidiaries are Equal Opportunities Employers

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.