Customer Service Advisor – Award-Winning Business 

Location
Manchester, Greater Manchester
Salary
£15,778
Posted
26 Jun 2018
Closes
24 Jul 2018
Ref
DB015
Contract Type
Permanent
Hours
Full Time

Customer Service Advisor – Award-Winning Business 
Manchester, Greater Manchester 
£15,778 per annum 

Want to take on a fast-moving role where you’ll act as the voice of an innovative business? Looking to join a dedicated team that goes the extra mile and has lots of fun along the way? If so, our client would love to hear from you. 

With a global network spanning Europe and the US, our client is an online retailer specialising in kitchen and homeware. They are now looking for a Customer Service Advisor to join their team. 

You’ll become a key part of a dynamic business that will support you to grow, both personally and professionally. You’ll be working in an open, fast-paced environment, so you’ll never get bored! 

What’s more, our client is perfectly placed in Manchester city centre, so you’ll have access to great transport links (making for an easier commute) as well as all of the fantastic amenities that come with a thriving city. 

As a Customer Service Advisor, you’ll be responsible for providing an outstanding service to customers. 

In this exciting role, you’ll respond to a range of telephone and email queries, including orders, account questions, billing, cancellations, complaints and more. 

Additionally, your day-to-day will involve: 

- Understanding customers’ needs and requirements and trying to exceed these wherever possible 
- Helping to resolve customers’ product or service related issues 
- Assisting with the placement of orders, refunds of exchanges 
- Liaising with courier companies to track customers’ deliveries and collections 

Think you’d fit in with this passionate team? To be considered, you’ll need: 

- Experience in a customer service environment 
- Knowledge of MS Office, including Word, Excel, PowerPoint and Outlook, and the ability to understand further programmes 

Personable and enthusiastic, as a Customer Service Advisor, you’ll be a confident communicator who is able to remain calm and flexible in continuously changing situations. 

To apply for the role of Customer Service Advisor, please apply via the button shown. 

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Additional Keywords: Customer Service Advisor, Customer Service Rep, Customer Service Executive, Customer Care Executive, Contact Centre Agent, Customer Services. 

​Working hours: 38.75 hours per week