Service Desk Analysts x 2

This is an opportunity to join fast growing, upwardly mobile technology business who are shaking the tree in the energy market.

They are looking for service desk analysts to compliment their current established, but small, service desk team. They have seen their business go through massive growth, with their customer base tripling in a short period of time.

They help businesses enter the Energy market. They are the only end to end provider in this area and their, frankly brilliant, software is a game changer in this previously well established market.

They are looking for people who are currently service desk analysts, application support analysts or technical support analysts. You'll have a can do attitude, be a natural problem solver and have a customer focussed, 'how can I help you' approach to your work. It would also help is you are light hearted and enjoy working in a team of like minded professionals.

At this company you will work in a fast-paced technical support environment to identify, analyse, troubleshoot and resolve technical issues. You will be communicating with their ever increasing client base, all of whom operate as energy suppliers, to resolve any issues that may arise with the software and with systems we provide them.

In this role you will bring valuable database and programming skills to the table, with the opportunity to use modern cloud technologies. You will be able to query and join database tables together to find answers to problems (so SQL is a must), and update records where applicable to resolve client requests. For more complex issues or ones that will require some form of development you will be required to liaise with the 2nd line support and development teams and handle the communication back to the business.

Here are some examples of the sort of day to day activities you would get involved with :
- Helping customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem
- Referring difficult cases to the 2nd line support team and communicating resolutions back to the customer
- Referring development issues to the development team and project managers and be responsible for communication back to the clients when appropriate
- Performing tasks on the production systems that the clients may not be able to resolve themselves.

This is a great role in a fun team... and in a fast expanding business and market place.

And what is it like to work at this company?

It's probably best if they let their employees tell you:
'It's fun'. 'It's a proper team'. 'Fast paced'. 'No red tape'. 'You can make things happen'. 'There is a free drinks fridge!'. 'Everyone knows everyone'. 'Professional but informal'. 'Great city centre location'. 'There are loads of opportunities to do more than your normal job'. 'It's non-corporate'. 'Everyone gets a day off on their birthday!'