Service Co-Ordincator
- Recruiter
- Anonymous
- Location
- Mansfield
- Salary
- 17000.00 - 22000.00 GBP Annual + Benefits: Pension Scheme, Life and
- Posted
- 22 Jun 2018
- Closes
- 06 Jul 2018
- Sectors
- Engineering
- Contract Type
- Permanent
- Hours
- Full Time
Location: Mansfield
This is an excellent opportunity for an individual looking to grow their career and become a valued member of the Service Operations team. You should be positive and enthusiastic with excellent customer service skills.
The role involves:
Assign all daily incoming and outstanding calls from customers
Issue and allocate jobs to the relevant engineers in line with contract KPIs
Managing the engineers diaries ensuring KPIs and appointments are met
Liaise with site engineers to ensure jobs are responded to and updated in real time
Liaise with the customer to ensure all updates are communicated effectively
Sourcing of parts.
Updating/maintaining the Company's service software
Monitoring Service e-mails and actioning.
Key Experience/qualifications:
Good IT skills and a familiarity with Microsoft packages are essential
Excellent customer service skills
You will be a team player with ambition
Be able to communicate and build successful working relationships with customers and other employees
Excellent verbal and written communication skills.
Customer Service qualification
Industry knowledge would be beneficial.
You should also have the ability to:
Work on your own initiative or as part of a team
Work well under pressure and be able to meet deadlines
Have the desire to learn and continually improve your knowledge.
Working hours: Monday - Friday 8.00am - 5.00pm
Salary: Competitive dependant on experience, skills and qualifications
This is an excellent opportunity for an individual looking to grow their career and become a valued member of the Service Operations team. You should be positive and enthusiastic with excellent customer service skills.
The role involves:
Assign all daily incoming and outstanding calls from customers
Issue and allocate jobs to the relevant engineers in line with contract KPIs
Managing the engineers diaries ensuring KPIs and appointments are met
Liaise with site engineers to ensure jobs are responded to and updated in real time
Liaise with the customer to ensure all updates are communicated effectively
Sourcing of parts.
Updating/maintaining the Company's service software
Monitoring Service e-mails and actioning.
Key Experience/qualifications:
Good IT skills and a familiarity with Microsoft packages are essential
Excellent customer service skills
You will be a team player with ambition
Be able to communicate and build successful working relationships with customers and other employees
Excellent verbal and written communication skills.
Customer Service qualification
Industry knowledge would be beneficial.
You should also have the ability to:
Work on your own initiative or as part of a team
Work well under pressure and be able to meet deadlines
Have the desire to learn and continually improve your knowledge.
Working hours: Monday - Friday 8.00am - 5.00pm
Salary: Competitive dependant on experience, skills and qualifications