Service Coordinator
- Recruiter
- British Red Cross
- Location
- Baldock
- Salary
- Competitive
- Posted
- 21 Jun 2018
- Closes
- 13 Jul 2018
- Sectors
- Travel & Tourism
- Contract Type
- Permanent
- Hours
- Full Time
Service Coordinator
Location: Hertford (requires travel within Hertfordshire area)
Contract type: Fixed Term until 31st of March 2021
Hours per week: 35
Salary: GBP 18,805 - GBP 20,688 DOE per annum
About the role
The British Red Cross are looking for an enthusiastic and proactive individual to join our Independent Living team as a Service Co-ordinator. This exciting position is for someone who has excellent interpersonal and communication skills and is able to lead and motivate people.
Working as a Service Co-ordinator will be responsible for building strong positive relationships and liaising with hospital staff and other medical professionals in the community, including GP surgeries, to receive patient referrals. You will be evaluating and analysing the outcomes of the services, assigning incoming referrals to support workers, monitoring the service delivery, ensuring service health and safety, evaluating progress, overseeing record-keeping, recruiting, engaging and managing volunteers, attending hospital meetings, and ensuring the team works together seamlessly.
About the team
The Independent Living (IL) & Crisis Response (CR) service (IL/CR) supports people in the space between hospital and home and responds to the needs of people in crisis following an emergency; maintaining an extensive network of external relationships across health, social care, and emergency services.
About the person
- Educated to GCSE level (or equivalent by experience)
- IT literate
- Understanding of how to improve service quality for the benefit of users
- Full driving licence holder and access to vehicle
- Willingness to work flexible hours
- Ability to deal with queries in a diplomatic, professional and confidential manner
- Understanding of how to improve service quality for the benefit of users
- Willingness to work flexible hours
Closing date for application is 23.59 on the 12th of July, 2018 with interviews will take place on the week commencing 16th of July.
About the organisation
The British Red Cross helps millions of people in the UK and around the world to prepare for, respond to and recover from emergencies, disasters and conflicts.
Our volunteers and staff help people in crisis to live independently by providing support at home, mobility aids and transport. We also teach first aid skills.
We are part of the global Red Cross and Red Crescent humanitarian network. We refuse to ignore people in crisis.
We offer a wide range of staff benefits, these include:
- 36 days holiday (including Bank Holidays)
- Up to 6% contributory pension
- Childcare vouchers
The British Red Cross is committed to being an inclusive employer with a diverse workforce. We encourage applications from people from the widest possible diversity of backgrounds, cultures and experiences - including disabled and ethnic minority candidates. This is to contribute to the breadth of experience we need to respond to people in crisis.
As part of its recruitment and selection process the British Red Cross undertakes PVG/DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.
The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).
Follow us on and on Linked in - British Red Cross, to hear about our latest job vacancies.
Connecting human kindness with human crisis