Internal Account Manager

Our client is currently seeking an experienced Account Executive or Customer Service Executives looking for a new challenge.

General Duties

• To be the first point of contact for key decision makers and all service related enquiries, ensuring exceptional customer service delivery.
• To liaise with all other business areas to ensure a consistently high level of service is delivered.
• Take ownership of all client requests, and ensure that they are seen through to conclusion.
• Actively contribute to a strong Client Services team environment and recognise where you are able to assist in the balance of workload.
• Take ownership of queries and actively manage them through to conclusion.
• Maintain the accuracy and integrity of client data held on internal systems.
• Produce accurate and concise client reports.
• Assist clients with ad hoc tasks and information requests.
• To be the second point of contact during holiday or absence and assisting colleagues during peak activity.
• Proactive day to day management of clients' services, maximising business potential, including proposing initiatives and ideas to increase productivity, efficiency, reduce costs etc.
• Manage all aspects of the quote to delivery process to ensure a high quality of service is delivered, and all service level agreements (SLA's) are met.
• Analyse data and existing procedures, then make recommendations for improved efficiencies or cost savings.

Areas of Competency

• Minimum of 2 years in Client Services / Sales environment
• Effective time management and excellent organisation skills
• Ability to hit targets and achieve results within tight deadlines
• PC literate with strong standard office software skills (inc. Word, Excel, Outlook & Internet)
• Excellent communication and influencing skills