Assistant Business Centre Manager
Assistant Centre Manager
Major objectives of the role:
- To provide support to the Centre Manager, in all aspects of sales, marketing and operational activities to attract new customers to the centre and ensure retention of existing customers.
- To deliver exceptional customer service levels, supporting the Centre Manager with overall management control and accountability for the commercial performance of the centre
- To act effectively as Centre Manager in the absence of the Centre Manager
Main duties and responsibilities:
Financial:
- Support the Centre Manager with Financial Management Information to include monthly billing, revenue collection and financial reporting, demonstrating a good understanding of P & L reports and managing costs.
Team Development
- Assist with team management to include Reception staff and temporary cover
- Assist with recruiting and coaching the centre management team in the required standards of performance and service levels to ensure that the centre delivers a high level of customer service to customers of the centre.
Sales and Marketing:
- To support the Centre Manager in promoting available space in the centre on pre-agreed commercial terms
- To assist in generating revenue from various products available in the centre
- To assist in ensuring that the centre is fully exposed to the market to maximize revenue opportunities
- Network with influencers, public sector and inward investment bodies and target potential customers if required to do so
- Support the Centre Manager in liaising with BIC Marketing Team to assist in preparing marketing collateral suitable for the centre
- Contribute to the identifying, recommending and implementing of local marketing initiatives.
- Contribute to identifying additional revenue creating opportunities
- Maintain an awareness of our clients range of services, projects and expertise and promote appropriately to partners and clients
- Strong contribution to developing a community of entrepreneurs within the centres
- Maintain an awareness and interest in the centre clients' business performance and problems and signposting to help
Operational
- Assist with setting, monitoring and developing the standards of the building's presentation, including cleanliness, health and safety and security.
- Primary responsibility for implementing the agreed standard operating procedures and monitoring criteria with the centre team
- Contributing to developing a culture of quality service and customer care in all areas by encouraging open and honest feedback from the staff and tenants, assisting with regular tenant surveys and regular staff coaching
- Strong contribution to promoting and building the centre's reputation for exceptional standards of customer care
- In the absence of the Centre Manager, ensure that an appropriate competent employee is always on duty and able to deal with emergency procedures
- Attend training courses and meetings as and when requested to do so, being responsible for own development
- Undertake any additional tasks as proposed by the Centre Manager or Senior Centre Manager
Experience:
- Previous experience in a letting office environment preferred
- Clearly identifiable management skills in order to manage a team within a service environment, ensuring overall performance is maximised
- Evidence of negotiation skills within previous roles
Personal Competences:
- Attention to detail/completer finisher
- Excellent administrative and organisational skills
- Good communication skills, tactful and persuasive
- Highly self-motivated and proactive with a desire to contribute to the company more widely
- Client and customer services focussed
- Ability to work under pressure and multi task
- Motivate, lead and delegate tasks to team.
- Team player and team leader
Hours of Work:
This is a full time role (37.5 hours per week). Hours will be worked between Monday and Friday, but flexibility required to meet the needs of the business.