Quality Assurance Consultant - ASAP Start

Yolk Recruitment Ltd
Isle of Wight
21 Jun 2018
30 Jun 2018
Contract Type
Full Time

Quality Assurance Consultant - ASAP Start

Full Time - 35 hours pw

Newport City Centre

I am currently recruiting for a Quality Assurance Consultant to start work with a well known Newport based company as soon as possible.

You will be reporting to the Customer Quality and Assurance Manager and will be:

Undertaking risk-based compliance oversight activity, through a combination of independent testing, thematic reviews and analysis of management information.

Providing feedback and coaching to improve customer outputs, productivity and quality measures.

The keys tasks and responsibilities will include:

  • Create an appropriate programme of Quality Assurance plans, aligned to 1st line and 2nd line priorities
  • Execute QA plans in accordance with approved programme; and outputs, supporting 1st line function to embed feedback
  • Create tailored coaching and training plans to support improved quality and customer outputs across key functions
  • Create and run training for colleagues in regulated roles s
  • Oversee the maintenance and adherence to T&C schemes
  • Review customer satisfaction surveys, identify trends and present recommendations for improvement

The successful candidate will have a minimum of 5 years' experience in financial services and within a regulated role, and will have a CeMap qualification or equivalent.

How to Apply

If you believe that you have the skills and experience for the role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Hannah Davies at Yolk Recruitment.

*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.*