Independent Living Co-ordinator
Permanent, Full Time (35 hours per week, Monday to Friday)
Johnnie Johnson Housing (JJH) is a not-for-profit housing association dedicated to offering quality homes for independent living. Our vision is simple, it is focused on “Living Longer, Living Better”. We want to help our residents age well, live independently and maintain their quality of life for as long as possible.
It’s an exciting time to join us as we move forward towards achieving our aim of becoming the 'Market Maker' in Independent Living. We embrace a ‘One Team’ ethos and employ people who are pioneering and who strive to be outstanding in their role. In return, we empower them to be the very best that they can be. As a result, we can continue to ensure our customers remain at the very heart of everything we do.
An exciting opportunity is now available for an Independent Living Co-ordinator (ILC) covering sheltered / retirement schemes across the Tameside area. A degree of flexibility around locations will be required as we work towards ‘One Team’ principles.
The ILC role is a busy one requiring high levels of energy and resilience, and the ability to work as part of a team. Operating across a small number of retirement schemes, your key priority will be to make sure our residents are safe through managing our buildings well and checking on the welfare of our residents. Your responsibilities will include generating demand through local marketing, building relationships with local organisations, letting properties, arrears management and tenancy enforcement of low level cases. As well as the local team, you will work in partnership with JJH’s specialist colleagues, our administrative hub and with Astraline which provides telecare and flexible safety services.
Successful candidates will demonstrate excellent communication and interpersonal skills, will understand how to deliver outstanding customer service in a housing environment; and have empathy with the needs of people aged 55+ and vulnerable residents. With previous experience of a similar role or transferrable skills, you will be comfortable working in a busy environment, where time management and organisational skills are vital. Working within professional boundaries and acting on your own initiative, you will be willing to adopt new approaches and alternative ways of working in order to deliver a consistently high level of service.
JJH offers you a work and home life balance, development opportunities and a great number of benefits including childcare vouchers, pension scheme, life assurance, Employee Assistance Programme and a Simplyhealth cash plan.
Closing Date: 19th July 2018
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.