Student Services Officer

Salary: £17,967 - £19,949

Contract Type: Permanent, full time, 37 hours, 52 weeks per year.

Location: Paignton, Devon

South Devon College is a Further and Higher Education college with top success rates, located in Torbay, which is part of the beautiful English Riviera on the South Devon coast. Our state of the art campus offers local access to world class facilities. We are an ambitious College, ambitious for our learners, our staff and the community we serve. We measure our performance by the success of our learners.

Our fresh vibrant culture provides 12,000 learners each year with a wide provision ranging from Foundation to University Learning, contributing an overall £30 million College expenditure to the local economy.

We are recruiting for a Student Services Officer to operate as part of the frontline customer facing team across the college.  The post will be to provide a welcoming and professional frontline service to all; offering outstanding customer service and impartial information and advice to all students and visitors contributing to a comprehensive ‘one stop’ Helpzone service.

You will be responsible for a lead role within the Student Services Support team, liaising closely with academic and Helpzone colleagues to take responsibility for the day to day customer enquiries including supporting the college admissions function as part of the Helpzone, you will oversee a highly effective recruitment process from application through to enrolment of new and progressing students. You will work on a rota basis between the College reception desks and the Helpzone office working as part of the wider Helpzone Team.

The successful candidate will need to hold GCSE English and Maths at grade C or above, or equivalent, hold or work towards a Level 3 or above qualification and have experience in the use of computer packages to maintain records.  You will need to demonstrate excellent organisational skills and be able to work effectively unsupervised.

Benefits as follows: 25 days Holiday, up to 5 College closure days, Paid Bank Holidays, Membership of the Local Government Pension Scheme, Life Assurance (if member of pension scheme) On Site Nursery (Mama Bears), Nursery Voucher Scheme, Fitness Suite Facilities, Staff Discounts (Inspirations – Hair & Beauty, NUS Student Cards), Corporate Membership with Torbay Leisure Centre and Access to Automotive Department (Small Car Repairs & Pre MOT Testing at low costs) Discounted Stagecoach Bus Pass and many others.

Closing Date: 4^th July 2018

Interview Date:  12^th July 2018