Advice and Information Officer

Yeadon, Leeds
21 Jun 2018
15 Jul 2018
Contract Type

Epilepsy Action is a national charity that exists to improve the lives of everyone affected by epilepsy. The Epilepsy Action Helpline gives people with epilepsy the support they need to live better with epilepsy. We also help families of people with epilepsy and people who work with or care for people with epilepsy This is an exciting time for the helpline, as we extend our opening hours to provide more support to more people.

Your role will be to provide advice and information by phone, email and social media. You should have experience of helping people to make choices and take appropriate action, often when facing difficulties. You must have excellent written and verbal communication skills. You will need to be able to find, understand and disseminate complex information. You will feel confident working on your own initiative as well as being part of a busy team. You will function well under pressure and be able to prioritise your work.

In return we will offer you great flexible working conditions, a range of employee benefits including a contributory pension plan, which is available to you from the day you start and a commitment to develop your skills and provide necessary training.

This post will require you to work two evening a week to 8.00 pm (Mondays and Wednesday) and two Saturday’s in four (10.00 am-4.00 pm). You must be able to answer confidential calls from home and to work in our Yeadon-based offices on Fridays.

For further information on the role including job description and an application form please visit 

CV's will not be accepted