Customer Service & Sales Advisor

Job Title: Customer Service & Sales Advisor

Salary : £18,000 - £25,000 (Depending on experience)

Department:  BBE

Duration: Permanent position subject to satisfactory probationary period.

Reports to: Customer Service Manager

Nos Post Holders: 1

Location: Liverpool

Date updated: JUNE 2018

Purpose:

• To provide customer service expertise and support to BBE.
•  Securing new and recovering lapsed accounts through incoming and outgoing calls to increase market share and profitability.
• To provide an excellent customer experience.
• To ensure all customer enquiries are dealt with in an effective and efficient manner, making sure queries are taken care of.

Key Accountabilities:

• To be the first point of contact for all customers, providing an efficient and courteous service over the phone/Fax/email.
• To take sales orders via incoming calls, setting up of accounts of new customers, managing customer experience from point of contact to delivery of goods.
• Provide quotations for new/existing customers from our company price list to secure new business and retain existing customers, by phone and email.
• Ensuring all important interactions are recorded on CRM system
• Sales order processing
• Processing payments via Sage Pay
• To access, update and accurately record and retrieve customer information from computer systems

Knowledge, Skills and Experience required:

The successful candidate will have a passion for delivering outstanding customer service. be results driven, organised and a confident self-starter with proven sales skills. At least one year’s experience in a Customer Service/Sales role is essential, and preferably a confident user of CRM systems

Special Features:

A positive, proactive, professional and friendly approach essential.

Measures of Success:

• Customer retention
• Strong customer relationships
• Increased volume and profitability
• Number of new accounts opened
• Number of recovered accounts

How You Need to Act:

• Team player
• Good communicator
• Passionate for Outstanding Customer Service/Sales
• Driven
• Motivated

Apply with your CV by email.