Customer Service & Sales Advisor

Liverpool, Merseyside
£18,000 - £25,000 (Depending on experience)
21 Jun 2018
19 Jul 2018
Contract Type
Full Time

Job Title: Customer Service & Sales Advisor

Salary : £18,000 - £25,000 (Depending on experience)

Department:  BBE

Duration: Permanent position subject to satisfactory probationary period.

Reports to: Customer Service Manager

Nos Post Holders: 1

Location: Liverpool

Date updated: JUNE 2018


  • To provide customer service expertise and support to BBE.
  •  Securing new and recovering lapsed accounts through incoming and outgoing calls to increase market share and profitability.
  • To provide an excellent customer experience.
  • To ensure all customer enquiries are dealt with in an effective and efficient manner, making sure queries are taken care of.

Key Accountabilities:

  • To be the first point of contact for all customers, providing an efficient and courteous service over the phone/Fax/email.
  • To take sales orders via incoming calls, setting up of accounts of new customers, managing customer experience from point of contact to delivery of goods.
  • Provide quotations for new/existing customers from our company price list to secure new business and retain existing customers, by phone and email.
  • Ensuring all important interactions are recorded on CRM system
  • Sales order processing
  • Processing payments via Sage Pay
  • To access, update and accurately record and retrieve customer information from computer systems

Knowledge, Skills and Experience required:

The successful candidate will have a passion for delivering outstanding customer service. be results driven, organised and a confident self-starter with proven sales skills. At least one year’s experience in a Customer Service/Sales role is essential, and preferably a confident user of CRM systems

Special Features:

A positive, proactive, professional and friendly approach essential.

Measures of Success:

  • Customer retention
  • Strong customer relationships
  • Increased volume and profitability
  • Number of new accounts opened
  • Number of recovered accounts

How You Need to Act:

  • Team player
  • Good communicator
  • Passionate for Outstanding Customer Service/Sales
  • Driven
  • Motivated

Apply with your CV by email.