Senior Resource Planning Analyst

Senior Resource Planning Analyst
Manchester City Centre

What you will do:

Working with our security alarm response and call-centre business areas our Senior Resource Planning Analyst will manage workflow to accommodate volume and special project demands work. You will provide centre-wide reporting of hourly, daily, monthly, and yearly service levels for alarm and call-centre traffic to optimise performance through effective capacity planning and improvements to efficiency. This is a lead role in an award winning planning team where you will coordinates and oversees the day to day activities of a team of Resource Scheduling Coordinators.

How you will do it:

Our Senior Resource Planning Analyst will deal directly with key stakeholders and investigate business areas to optimise and drive efficiencies. This will be achieved through a balance of statistical analysis and relationship building. You will be expected to compile and interrogate data to provide insight and analysis, create scorecards and optimise business area performance.

What we look for:

As a Senior Resource Planning Analyst you will have experience in a similar role and a track record of achievements dealing with volume call and response functions. You will have a very strong understanding of Microsoft Office and in particular Excel spreadsheets utilising functions such as VLookups, formulas and pivot tables. Excellent communication and presentation skills are vital in this role as you will be managing stakeholders.

Who are we?
At Johnson Controls, we're shaping the future to create a world that's safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.