Vendor Support Coordinator
12 Month Fixed Term Contract
Manheim is the world’s largest automotive services company and, through its unparalleled range of products and services, drives every stage of the used vehicle lifecycle. A subsidiary of Atlanta based Cox Enterprises, one of the world’s leading media companies and providers of automotive services, Manheim handles nearly 10 million used vehicles worldwide, facilitating transactions representing more than $50 billion in value. In the UK, we provide a national physical and on-line auction network, comprising 18 centres.
We also provide vehicle inspection, repair, reconditioning and pre-sale preparation; transport; logistics; full defleet management and outsourced end-of-contract administration. In addition, Manheim is the UK’s leading automotive digital marketing specialist providing retail marketing and specialist web marketing support to more than 85% of the Top 200 UK dealer groups.
About the Role
The Service Delivery Team is a core part of the Auction business, made up of Payments and Vendor support, both functions are responsible for delivering excellent customer service at all times to both buyers and vendors, and ensuring all processes are completed to a high level within the required timeframe.
As Vendor Support Coordinator, you will be the first point of contact for a portfolio of key customers, ensuring that the administration processes on each of the accounts is completed to a high standard and is within SLA’s. You will contact key customers on sale days in order to enhance the customer experience and provide internal expertise on your portfolio of accounts. Liaising with the relevant Account Managers / Directors for each account, you will provide feedback on administrative processes and ongoing customer experience so that they have useful information for customer review meetings.
You will also provide help and support with the provisional bid process, ensuring that provisional are logged pre-sale and that they are pursued post sale. You will prepare and produce entry forms, ensuring all queries or missing items are pro-actively qualified and checked, and deal with general customer enquiries in an efficient and timely manner, both face to face, via telephone and email.
This role demands an individual who has a keen eye for detail and accurate data entry skills. With strong time management skills and the ability to work under pressure, you will have experience within a customer facing role and be confident to resolve customer queries and complaints to a mutual satisfaction.
Flexible and able to use your own initiative, you will work well as part of a team and have experience of working within rigid regulations and procedures. You’ll have excellent interpersonal and communication skills and be able to react to change quickly and effectively.
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email