Customer Service Assistant

A fantastic opportunity is available for a Customer Service Assistant to join a not for profit company in Birmingham for a 3 month FTC

The role and responsibilitys
-Operate the telephone contact centre service on a rota basis
-Answer telephone calls, take bookings for advice sessions, provide basic information and referrals for the service
-Provide a warm handover to an advisor
-Undertake follow up calls with customers over the telephone, by email or any other method required by the contract
-Update the MI system with information about contacts and arrange follow up activities
-Record customer complaints and compliments to meet standards and procedures
-Produce activity reports as required
-Ensure adherence to the company's equalities and diversity policy
-Other duties commensurate with the level and nature of the post

To be considered for this role you must have worked within Customer Services previously
-Experience of working in a contact centre or pressurised environment
-Ability to communicate effectively, particularly over the telephone and by email
-Excellent organisational skills
-Excellent IT skills; particularly use of databases
-Ability to manage difficult customer complaints and resolve these diplomatically
-Ability to prioritise, plan and organise own work to meet deadlines and targets
-Good teamwork skills
-Prepared to work flexibly including weekends and evenings on a rata basis

The company are offering a salary of GBP18,000 with full time hours with the occasional weekend.

Please click below to apply