Customer Service Assistant

Customer Service Assistant

Birmingham - B1 3HS

About Our Client:

Our client is a Leading Shipping business and are looking to recruit a Customer Service Assistant on full time permanent contract. This is a very important role for our client and they are looking for their Customer Service Assistant to offer high levels of customer service and go that extra mile. Our client`s Customer Service Assistants are responsible for ensuring export bookings within assigned trade routes are taken and processed correctly, quotes are given accurately and on time and customer quotes/queries are followed up on, in line with the company’s customer services policies and standard operating procedures.

Main Responsibilities of the Customer Service Assistant:

• Building and maintaining strong account relationship management and resolving routine and some complex day-to-day customer issues
• Obtaining required information from external customers and preparing supporting documentation for export bookings within assigned trade routes
• Liaising with European Headquarters to ensure slot allocations, more competitive rates/on-carriage prices
• Updating and inputting export bookings per vessel for assigned trade routes and rate request data into internal system for the use by European Headquarters
• Responsible for regular liaison with port offices within and outside UK and local our client`s offices to resolve disputes, ensure cargo is successfully loaded and customs entries are accepted
• Administering bills of lading and invoices for customers
• Processing and monitoring dangerous goods and out-of-gauge/special cargo applications from customers
• Chasing clients for shipping instructions and forwarding shipping instructions for input.

Key Skills required for the role:

• Must have shipping industry background
• Must have an organised and flexible approach to work
• Intermediate / advanced level Microsoft Office skills
• Emphasis on customer care
• Good numeracy skills
• Strong administration skills

Required education:

• Secondary education

Compensation & Benefits of working for Our Client:

A competitive market rate salary and pension

Gym subsidiary, eye tests, childcare vouchers, and financial planning for pensions

Regular social events

Working hours: 35 per week; 7 hours per day Monday to Friday, 1 hour for lunch

If you would like to be considered for the role of Customer Service Assistant, please click ‘APPLY’ below.

Candidates with the experience or relevant job titles of: Customer Service Assistant, Shipping, Container, Administration, Customer Service, Coordinator will also be considered for this role.