Brook Street

Customer Service Executive - Claims Agent - Bristol City Centre

Brook Street
Bristol city centre, Bristol, England
£9.00 - £11.00 per hour
19 Jun 2018
17 Jul 2018
Claims Agent
Bristol Commercial
Contract Type
Full Time

Are you someone that has excellent customer service skills? Do you make the extra bit of effort to make sure that your customers leave with a positive perception of you and your company? Do you know how to deal with customer queries/had call centre experience? if so, then APPLY FOR THIS ROLE NOW - IT WILL NOT LAST LONG!!!

Our client is a major distributor in the Bristol City Centre. They are looking for someone to man their Customer Services team in dealing with Claims. Their offices are based in the City Centre and would like to employ someone with considerable customer service experience.

For this role, candidates will need these skills:

  • Writing and reporting
  • Planning and organising
  • Coping with pressures and setbacks
  • Following instructions and procedures
  • Good analysing
  • Delivering results and meeting customer expectations
  • Applying expertise and technology

Duties of the role will entail dealing with customer claims and queries in a professional manner, looking to solve the query as efficiently as possible whilst providing the customers with an excellent and respectable services.

The hours for this role are 9-5, Monday to Friday in the Bristol City Centre at a rate of £10 per hour.

Other duties will include:

  • Issue claims forms upon request
  • Process claims in line with bespoke customer agreements
  • Process all correspondence, timely, efficiently and accurately
  • To authorise or decline claim payments using a determined criteria and within guideline limits
  • To identify recurring problems of loss or damage and alert the appropriate parties to assist with investigation and resolution
  • To make commercial decisions using initiative and flexibility when dealing with individual cases by using historical account and claims history
  • To update in-house systems and customers with progress on outcome of claims requests
  • Raise/reject any necessary credit notes
  • Reverse payments when necessary

Candidates that have good quality experience from these fields have the right credentials for this role:

  • Customer Service (along with a good understanding of cpmputer navigation/systems/MS Office)
  • IT Helpdesk
  • Customer support lines
  • Claims Agents/Administrator
  • Call Centre
  • Customer Helpdesk
  • Retail (along with good IT Skills and MS Office experience)
  • Roles that require a good level of communication on the phone
  • Administrators
  • Receptionists/front of house

If you think that your experience or personality matches this job description and you are confident that you could auccess in this role - APPLY NOW!!!!

The recruitment process is to send your CV or call on 01179 264552 and talk to me about your employment experience! APPLY NOW!!!