Customer Excellence Advisor

Customer Excellence Advisor

A part time opportunity is available now

19 hours per week

Permanent

£19,030.00 (pro rata)

Based in Newcastle-under-Lyme

Are you passionate about people?

Are you looking for an opportunity to develop your career in Customer Service?

If you care about delivering a high level of service and you have the right skills, then we want to hear from you!

We pride ourselves on offering a high level of customer service excellence, over a range of communication channels including face to face, telephone, Web chat and Facebook.

We offer comprehensive training and will support you through your training with a designated training buddy.   There are also lots of great colleague benefits.

So, if you want to train with the best to deliver a unique and bespoke customer excellence experience, don’t hesitate, apply with us today.  Send your CV with a covering letter detailing why you are the right person for the role to recruitment@aspirehousing.co.uk

The successful candidate/s will have;

• A passion for providing amazing customer service.
• Excellent conversational skills (both written and verbal).
• Confidence in navigating multiple PC based in-house systems during a call.
• Experience in the use of social media & Web chat.
• Confident, friendly telephone manner.
• Excellent communication skills and a natural flair for problem solving.
• A track record of successfully achieving objectives.
• A consistently smart and professional image.
• A bright, confident, and enthusiastic "can do" attitude.
• A commitment to improving service.
• We’d love you to have experience of working with complaints and/or escalated queries but we can offer training in this area.
• A respectful approach to sensitive information and confidentiality.
• The willingness to go further – and then some more - to meet our customers’ needs.

You will need to be flexible and able to work as per allocated shifts on a 4 week rota basis to cover the operating hours between 8:00 - 18:00 Monday to Friday.

For an informal discussion about this exciting position please contact Amanda Ridley or Lorna Lakin, Customer Excellence Team Leaders on 01782 854850

The closing date is Monday 2 July 2018.

** PREVIOUS APPLICANTS NEED NOT APPLY **

Telephone interviews will be held on 12 July 2018

Group interviews will be held on 20 July 2018

Candidates will only progress to Group interviews if they pass the telephone interview stage.

We are aspire : we are three businesses, Aspire Housing, PM Training and the Realise charity. Together, we blend commercial expertise with social purpose and revitalise communities by providing homes, training, employment and support.

Working for Aspire you will share our values in achieving our goals.
Our values… we are ambitious, we are creative, we are collaborative

We are an equal opportunities employer.