Guest Service Assistant (Waiters & Receptionists)

Z Hotels
Bath, Somerset
£20,980 per annum + Benefits
19 Jun 2018
17 Jul 2018
Contract Type
Full Time

Guest Service Assistant

You can be a friendly receptionist and enthusiastic waiter or waitress – here at Z we have two roles in ONE

Z Bath is a brand-new purpose-built property located in Saw Close in the heart of the city centre of Bath. It sits opposite Bath theatre and next door to a casino and several restaurants. There will be a café and reception on the ground floor and 149 bedrooms.

We are very excited about our new hotel and will therefore be searching for enthusiastic and experienced team members to prepare and open our 10th property.

Our culture is work hard, play hard and have fun at what you do. In return, we will provide lots of training and exciting career opportunities from the moment you join Z!

Company Description

This is a fabulous opportunity to join a young, dynamic company, which has developed a new concept of hotel competing in the affordable accommodation arena offering style in a compact setting.

With seven hotels in Central London, Soho, Victoria, Piccadilly, Shoreditch, City, Gloucester Place and Tottenham Court Road, and two outside London, Glasgow and Liverpool we offer unrivalled location and a 24-hour café. At Z we treat our guests to a modern style of service, greeting and taking care of our guests with genuine warmth and friendliness, offering a number of luxury elements to deliver exceptional value for money and a quality alternative to hotel guests.

We are a company that believes in developing and promoting team members to senior positions within the organization as we continue to develop and grow the business.

The Roles

Day Guest Service Assistant

This is an exciting Guest Service Assistant role to assist in the smooth running of the hotel operation on a day-to-day basis; providing excellent guest service in all areas of the hotel.

The shift pattern is 5 out of 7 days per week with 8.5-hour shifts, a combination of early and late arrangement.

Our Guest Service Assistants are required to respond to all guests’ needs and requests, delivering high levels of guest service, assisting in the Z Café as well as Reception.                                                                                    

The Person

Suitable candidates for the role will have:

  • Previous experience in hospitality
  • Exceptional written and verbal communication skills
  • A positive, can-do approach
  • Team playing skills
  • Excellent customer service skills
  • The ability to work on their own initiative with minimum supervision

Key responsibilities include:

Ensuring that guests receive prompt and polite attention and personal recognition always

Checking-in guests with a warm welcome

Checking-out guests following the Z Hotel guest service standards

Developing rapport with Hotel guests and creating a friendly and welcoming environment

Serving Hotel Guests and visitors in the Z Café, offering high levels of guest service

Cleaning and polishing glassware, chinaware and equipment in the Café

Preparing and carrying out Mis-en-place as required

Ensuring high levels of cleanliness and tidiness in the café and reception areas

Maintaining positive communication with all colleagues

We thank you for your application and advise you due to the high volume of applications that we receive, if we have not contacted you within 14 days, your application has been unsuccessful on this occasion.

In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK.  Document evidence of eligibility will be required from candidates as part of the recruitment process.

Z Hotels are an equal opportunities employer.