Collections Advisors

Collections Advisors required for immediate start - We are looking for reliable and motivated people to proactively engage with customers, and support them in reaching affordable and sustainable debt resolutions.

Key responsibilities and features

The Collections Advisor will be a member of the Collections Team. The key objectives will be:

Provide excellent levels of customer service and Collections work by taking inbound and outbound calls;

• Identify the reasons for the arrears, collect immediate payments, and negotiate payment plans that are appropriate to our customer's individual circumstances;
• Assisting the business to maximise recovery of debt;
• Driving better cash flow collection on performance;
• Forecasting expected cash collection;
• Achieve weekly quality and KPI targets;
• To provide management with reports and analyse the data;
• Investigate process failures, recommending improvements to ensure effective delivery of team / external targets;
• Instructing collections agents on site visit and warrants.

Skills and experience

The ideal candidate must have the following skills and experience:

Previous experience in a similar role;

• Able to communicate at all levels both internally and externally;
• Strong personal organisational and analytical skills;
• Motivated and able to deliver results;
• Excellent attention to detail;
• Ability to work towards tight deadlines under pressure, in a fast-paced environment.
• Deal with highly emotional circumstances with a measure of detachment and professionalism;
• Experience of utilities (preferred);
• Monday to Friday between 8am - 5pm initially. The role may require flexibility to include weekends and evenings (until 8pm), if the business requires this at a later date.