Head of Support Sales

Edenhouse Solutions is a privately owned business dedicated todelivering fully integrated end-to-end business solutions for both newand existing SAP customers. We provide a complete service of enterprisesolutions from Licence, Implementation Services, Managed Services,through to Support and Maintenance. Our customers cover a diverse rangeof industry sectors including Defence, Consumer Products, Retail,Distribution, Manufacturing, Finance, Public Sector, Publishing,Services, Utilities and Chemicals. A passion for quality and delivery excellence is part of the culture atEdenhouse and core to everything we do, which also drives us to ensureour focus is totally client facing and value added. Our business modelmeans we couple project delivery with long term repeatable revenue fromour clients which has provided a stable platform for strong year on year growth. The primary objective of the Head of Support Role is to achieve theassigned sales target for each financial year by selling Edenhouse SAPSupport and Maintenance services to relevant organisations. In order todo so, the Head of Support will be responsible for using the resourcesavailable to them, e.g. marketing, events and market data, to maintain apipeline of opportunities sufficient to achieve target on a rollingannual basis. The role entails representing Edenhouse in a professionalmanner and acting as a prime and senior contact to build and enhancerelationships with prospective, new and existing clients in order tocultivate long-lasting and trusting relationships. Key Tasks Developing customer intimacy that engenders trust and through thattrust inspires our customers to increase their Support and maintenancerevenue spend across their portfolios Develop the market knowledge required to positively influence ourcustomers and their markets Positively collaborating with the various leaders in Edenhouse toensure our support offerings are market leading, innovative and ahead oftheir time Lead from the front, being in the field and being visible to ourteams and our customers. Lead your teams to positively collaborate with all internal andstakeholders that are key to ensuring their and our customer success.Ensuring that your teams utilize to the fullest, the skill, knowledgeand passion of their peers to build and drive scale Inspiring our customers to become willing and positive references forEdenhouse across our markets Developing Account Plans that define our customer relationship overtime, collaborating with our customers in the implementation andExecution of those plans Build a Go to Market strategy that focuses on the achievement ofEdenhouse goals and allows us to maximize the revenue opportunity ineach and every account we serve. To this end lead and support marketinginitiatives, campaigns and events with the objective of establishingmarket data and building and maintaining pipeline Leading with a coaching and mentoring mindset that inspires your teamto bring their best self to work each and every day as we developcustomer intimacy and solve their most complex business challenges Developing your own and your teams growth mindset ensuring their andyour continued personal development in the pursuit of your/their, thiscompany and our customers goals Driving a cadence with your teams that ensures you can forecastaccurately on a monthly, quarterly and annual basis on the expectedperformance of your team. Note our goal is to achieve a forecastaccuracy of +/- 10% in any given quarter, against the numbers youforecast at the beginning of the quarter. Through this cadence ensuringyour team over achieves on its revenue expectations, annually. Qualify opportunities, in order that Edenhouse resources, includingthe Head of Support, are targeted towards opportunities where there is areasonable expectation that: (i) the client has a defined need forrelevant SAP Support and Maintenance services; (ii) Edenhouse is wellplaced to provide such services; (iii) the client has sufficient budget;and (iv) we believe we have a winning strategy to secure the business. Develop and drive your teams to be social advocates for Edenhouse,utilizing social media and other tools to positively promote Edenhouse brand Drive your teams to ensure that our internal systems are used forpipeline logging and progress as well as opportunity logging andprogress. Data to be updated at a min weekly Lead this team to be the most admired sales team in Edenhouse and inthe UK market we service. Ensuring this teams sets the standard forprofessional sales behavior and performance at Edenhouse, enabling us tothe most awarded SAP partner, annually. Providing reasonable support to other Edenhouse Account Directors andSales Director with regards to Support and Maintenance servicesrenewals/opportunities. The expectation here is that the Head of Supportis instrumental in defining, documenting and preparing presentation andsales collateral that sets the Edenhouse standard for Support andMaintenance services and that such knowledge and materials would behelpful to other Account Directors and Sales Director with renewals ofexisting contracts and acquisitions of new contracts. Comfortable in research, spending time to understand the markets, ourcustomers and their timing in deploying support services contracts Experience in selling SAP support and maintenance services is desireable Demonstrable experience in generating sustainable pipeline. Excellent communication skills (oral and written). Proficient in MS Office, in particular PowerPoint, Word and Excel. Excellent relationship building skills. Excellent influencing and negotiating skills. About You Flexible and adaptable Growth mindset with a relentless habit of mind Driven, with a strong desire to be successful Strong collaborator, working with colleagues and stakeholders to over achieve Resilient and capable of working under pressure. Desire to learn and keep up to date with market trends, specificallyin relation to SAP. Strong interpersonal skills. Creative approach to problem solving. Demonstrate a thorough understanding business area and products. Car driver/owner with a valid driving licence. Flexible to the travel and overnight stays as required.