Cleaning Contract Manager

Cleaning Contract Manager

Oxfordshire

Pay is dependent on skills and experience

Permanent Role

20 day's annual leave plus bank holidays

Minimum of 40 hours per week, flexibility required for hours and shifts

Purpose of Job Role:

To manage operational support at contract level and ensure that all operational requirements of the contracts are met and to interface with clients and ensure the Operations Manager is kept fully informed of any issues that evolve on site as necessary.

To manage all directly employed staff including Area and Site Supervisors.

Responsibility for compliance with health & safety, quality and environmental procedures and legislation and ensure complete conversance with company procedures and organisation.

A Disclosure & Barring Services check will be required for this role, which the applicant you will be asked to pay for.

Duties and Responsibilities:

• Management of operational support at contract level, ensuring that all operational requirements of the contracts are met.
• Operational planning at contract level with responsibility for contract performance and monitoring. The Operations Manager must be informed of any issues.
• Liaising with Clients and keeping all necessary staff informed of client developments
• Management of all directly employed staff including Area and Site Supervisors including recruitment and selection, training, performance management and staff retention.
• Checking / processing of time-sheets and liaison with payroll department to ensure submission to meet deadlines.
• Management of budgets in liaison with the Operations Manager.
• Collation and reporting of management information and the development of management systems.
• Auditing and logging results on CAFM system to ensure KPI and SLA targets are achieved and maintained.
• Stock control - ensuring that sites have correct stock products and levels on site.
• Carrying out risk assessments as required and sending them back to the Risk Management Focal Point. Ensuring method statements are in place and are being followed.
• Following the Company Environmental Policy, report any noted non-conformances in respect of instructed Environmental procedures to Environmental Focal Point.
• Attending new client site meetings, assisting with setup and provision of staff. Liaising with HR regarding TUPE transfer.
• Maintaining a friendly and helpful attitude to clients and staff and ensuring the Client is always presented in a positive manner.
• Use of computer system in accordance with the Client procedures, including email.
• Occasional tasks from the office at the discretion of the management and any additional ad-hoc duties as required.
• Understanding and implementing the Client's organisation, services, standard procedures and policies.
• Taking part in training and meetings as required.The Ideal Candidate Should:
• Essential:

• Be physically fit and healthy as the role involves physical activities
• Clean valid driving British driving licence
• Good standard of numeracy and literacy
• General intelligence Professional, keen to accept responsibility and make effective decisions
• Excellent task planning ability
• Effective negotiator
• Excellent communication and organisation skills
• Ability to problem-solve
• People-oriented and works well in a team
• Flexible outlook
• Confident team leader
• Keen to co-operate
• Previous contract management and supervisory experience within facilities management / cleaning
• Experience in a customer-facing role including complaint management and problem resolution
• Good IT and administrative skills
• Ability to learn quickly and interpret information
• Awareness of need for strict confidentiality
• Good attention to detail
• Responsive, hands-on, "can-do" approach
• Proactive, highly self-motivated and enthusiastic
• Good sense of humour
• Self-confident and resourceful
• Copes well under pressure
• Excellent social and interpersonal skills
• Friendly, caring and helpful
• Diplomatic, good listener & approachable

Desirable:

• IOSH / NEBOSH qualifications
• NVQ Level 3 - Cleaning & Support Services
• NVQ Level 3 - Management
• Awareness of quality, health and safety and environmental management systems
• Proven success meeting and sustaining quality standards to meet KPI and SLA targets
• Keen to learn, receive training and share knowledge

Please Note: Active Staff are acting as Recruitment Agency for the client. Also, that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.

Please Note: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately your application has been unsuccessful at this time.