Communications Executive

Our client is a leading energy and services group employing 20,000 people in the UK. They are using their energy and services capabilities to lead the UK’s transition towards a more secure and sustainable future, through a strategy based on investment in critical energy infrastructure, integration of its energy expertise with its broad services offer, and innovation in customer-led solutions and technologies. The business has well-established and diverse operations that span the exploration and production of gas and oil; on-shore gas storage; generating power as one of the UK’s largest independent power producers; providing power and gas to thousands of business; and delivering services to more than 14,000 customer sites across the public and private sector.

As their Communications Executive, you will assist in the delivery and management of all communication activities for the Home Energy business sector. You’ll be deeply in involved with how we communicate with their customer and how they promote the Home Energy business both internally and externally.

This is a very varied role where you will be responsible for delivering internal and external communications, reporting on and managing customer communications, creating content and developing collateral.

They require a person who has the customers’ needs in their mind at all time. You’re eager to work across a wide-range of marketing disciplines and can implement and manage projects efficiently.

Your focus will be on creating and maintaining excellent customer communications and content. This includes their welcome journey for new customers, in-life comms, regulatory updates, retention campaigns, collateral for events, external media projects, web content, PR activities, internal comms, social media and promotional materials.

As well as this, you’ll also be the internal champion of Home Energy, promoting the department to the rest of the UK-business and raising the profile of the exciting work we’re doing.  

You will be expected to take ownership of their communications journey, regularly audit necessary letters, emails and comms and report back on areas that may need improvement.  You’ll work with various parts of the business to create a wide array of collateral and content for multiple projects.

This role is ideal for an ambitious marketing executive or skilled language/marketing graduate looking to work in a busy, expanding, marketing team. They require a highly organised, self-motivated individual with a passion for communications and customers, with the ability to work on a wide array of tasks.

The applicant should have a minimum of 1 years’ experience in a similar role. They will also have an understanding of customer communications suites, CRM platforms (like Salesforce) and CMS programs (like UMBRACO or WordPress). You must have proven organisational skills, attention to detail and accuracy, along with the ability to build positive relationships.

Committed to a high standard of performance, you will have a strong customer focus and drive to achieve continuous improvement. You should have a high degree of computer literacy, great writing skills and have excellent communication skills to allow you to deal constructively with internal and external parties.

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email