Insight Analyst

Recruiter
Anonymous
Location
London
Salary
32000.00 - 35000.00 GBP Annual
Posted
14 Jun 2018
Closes
12 Jul 2018
Sectors
Accountancy
Contract Type
Permanent
Hours
Full Time
Customer experience analyst, Insight Analyst, Analyst.

Your new company
This public body are responsible for looking after all of the property assets of a national organisation.

Your new role
Customer Experience is a priority for this organisation, who have recently launched a national Customer Support
Centre (CSC) that re-actively answers queries and resolves issues reported by customers. The organisation
now wants to take a more proactive stance to customer experience, by understanding the current experience
and identifying and driving improvements for customers.

As Customer Experience Analyst you will be leading the customer agenda; responsible for analysing and
understanding the current customer experience and shaping and coordinating improvement works. You will
work closely with the Head of Customer Experience and the wider Customer Services function in order to
ensure all colleagues within the business understand the role they have to play and deliver improvements
aimed at increasing customer satisfaction.

What you'll need to succeed
In order to be successful in this role, you will be expected to have the relevant skills and experience:

* Knowledge of case management or service management systems, helpdesk systems or CRM systems
* Knowledge of key MS Office applications - Outlook, Word, Excel, PowerPoint; specially Visio;
* Experience producing reports for managers;
* Experience facilitating workshops;
* Experience mapping business/operational processes;
* Experience conducting data analysis, focusing on trend analysis;
* Experience talking directly to customers on behalf of a business.

What you'll get in return
In return, you will be paid between GBP32,000 - GBP35,000 (dependant on experience).

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Similar jobs

More searches like this

Similar jobs