Customer Service Advisor (Fundraising)

14 Jun 2018
22 Jun 2018
Contract Type
Full Time
Customer Service Advisor (Fundraising)

Today, 11 children and young people in the UK hear the shocking news they have cancer. CLIC Sargent is the UK's leading cancer charity for children and young people, and their families, and provides them with clinical, practical, emotional and financial support. You can be a part of helping them cope with cancer and get the most out of life.

Position: Supporter Engagement Assistant
Location: Bristol
Job Type: Full Time, Permanent
Hours: 35 hours per week
Salary: GBP18,180
Benefits: we offer a great reward package, which includes generous annual leave entitlement, a pension scheme and a season ticket loan.

Closing Date: 22 June 2018
Interview Date: 28 June 2018

Do you???

Build rapport quickly? Enjoy working in a team? Achieve your targets?

Are you???.

Passionate about working for a charity? Adept at multi-tasking? Great at communicating?

Then this could be the role for you!

You will be part of a central Supporter Engagement team providing the first point of contact for CLIC Sargent supporters, responsible for handling inbound & outbound communications across fundraising, including welcoming new supporters and responding to enquiries. You will provide exceptional frontline customer service and fundraising support and excel in providing a high quality level of supporter care.

As a Supporter Engagement Assistant you will be an ambassador for the cause, deepening supporter engagement, trust and loyalty with each interaction. Working with all fundraising teams to understand motivations, targets, and engagement requirements, putting supporter relations at the heart of all you do.

What we offer:

In return for your commitment, we offer a great reward package, which includes generous annual leave entitlement, pension scheme and season ticket loan.

We are always looking for talented people from all backgrounds, to join us and help improve the lives of children and young people with cancer and their families. We particularly want to encourage people from under-represented groups to step forward and apply to work or volunteer with CLIC Sargent.

You may have experience of the following: Supporter Engagement, Customer Services Officer, Volunteering, Fundraiser, Fundraising, Social Media, Customer Services, Account Manager, Events Assistant, Administrator, Customer Service Executive, Administration, Third Sector, Customer Support, etc.

This vacancy is being advertised by EasyWeb Recruitment, the UK's leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications