Service Support Worker

Service Support Worker
Location: Home Based covering service in Hertfordshire (requires travel within the area)
Contract type: Fixed Term until 31st of March 2021
Hours per week: 24 hours per week (rota)
Salary: GBP 15,000 pro rata

We've got an opportunity...

If you love helping people in need, looking for a rewarding role or to kick start your career in Health and Social Care sector this position might be for you! We are looking for an individual who loves helping people in need to join our fantastic Independent Living (IL) team in Hertfordshire.

You will provide reactive, focused and flexible support to adults either following a hospital stay to enable early discharge when clinical needs have been met or to those living in the community to prevent hospital admission. You will assist the Independent Living Service Coordinator by undertaking duties required to meet the service users' needs in order to re-enable service users to remain in their own home and prevent hospital re-admission.

You will respond to referrals from Clinicians and Community Health Professionals and will be required to have the ability to assess service users' needs, complete and follow a support plan for the individual.

You will work flexibly on a 24 hour per week shift pattern in order to respond to vulnerable adults who have Telecare alarms in their own homes in order to provide practical and emotional support as appropriate.

Say hello to the team...

Sometimes a little help can go a long way.

The Independent Living (IL) & Crisis Response (CR) service (IL/CR) are dedicated to making lives of vulnerable people a little bit better. We're a small team dotted all over the country that shares the same goal - to help those that need it most.

From picking up groceries to helping out around the house, we're there to make a difference. There's nothing better than knowing the time we spent with someone made them feel safer, happier, and more able to deal with crisis.

This role could be for you if...

• You can make things great. You know how to improve service quality for the benefit of users.
• You're professional. You can to deal with queries in a diplomatic and confidential manner
• You love being flexible. Working hours out with the norm suits you.

Also, you should be the following:

• Educated to GCSE level (or equivalent by experience)
• IT literate
• Full driving licence holder and access to own vehicle
• Have a good knowledge of services provided by the NHS and Social Care

Closing date for application is 23.59 on the 25th of June 2018. Interviews will be held on the week commencing 2nd of July 2018.

Here's a little bit more about us

The British Red Cross helps millions of people in the UK and around the world to prepare for, respond to and recover from emergencies, disasters and conflicts.

Our volunteers and staff help people in crisis to live independently by providing support at home, mobility aids and transport. We also teach first aid skills.

We are part of the global Red Cross and Red Crescent humanitarian network. We refuse to ignore people in crisis.

We offer a wide range of staff benefits, these include:

• 36 days holiday (including Bank Holidays)
• Option to buy an extra 5 days annual leave
• Up to 6% contributory pension
• Childcare vouchers
• Flexible working policy

Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.

We support a huge range of people and we recruit for a diverse workforce - including disabled and ethnic minority candidates. This is to contribute to the breadth of experience we need to respond to people in crisis.

As part of its recruitment and selection process the British Red Cross undertakes PVG/DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.

This post is exempt from the Rehabilitation of Offenders Act, and as part of the selection process, the successful candidate will be subject to criminal records check. The British Red Cross is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all staff and volunteers to share this commitment.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

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Connecting human kindness with human crisis