Technical Manager - IT Engineering
Our client is a highly successful, growing and developing MSP listed on the London Stock Exchange this is a new role as a Technical Manager - IT Engineering to manage a team of Technical Project Engineers across multiple sites to enable Company to achieve business objectives.
To provide direction and technical expertise in the design and development of customer systems. - Make quick decisions, help solve technical problems and provide support for project implementation. - Arrange technical training for the team when required and serve as a technical mentor. - Ensure the team follow the correct procedures, policies and documentation requirements whilst adhering to best practice across project phases. - Task allocation and performance evaluation of team members.
Responsibilities include: Strategic: Playing an active role in the management and direction of the Technical Engineering Team. * In liaison with the Head of Technical Services to develop and implement an annual work plan for the Technical Engineering Team * To develop new methods of working and operation to improve the effectiveness and efficiency of the Technical Engineering Team and the projects they deliver. * To implement policies and processes that ensure the company is always tracking revenue and costs correctly and efficiently. Staff Management: Building and maintaining a dynamic and enthusiastic team capable of delivering the agreed services for the company.
* Ensure that all staff within the team are recruited, trained, managed and developed in accordance with statutory and company procedures. * Ensure staff within the team meet personal objectives in terms of technical and career development. * Ensure good communications and inter-working between the team, Service Desk, ITIL Team and other areas of the business. * Ensure that the team perform their project duties within Service Level Agreement's. * Act as an escalation point for faults, complaints or incidents. Administration support functions of Engineering: * Identify to the Head of Technical Services any issues that are known in advance that could affect the service delivery to the business and identify steps that could be taken to resolve them or minimise the impact. * Ensure effective change control is implemented for all installations, decommissions, updates and changes. Accessing and documenting any risks and impacts to the business. * Respond to any emergency situations that arise to ensure project milestones are hit.
Management: * Non-technical team management and team building skills. * Ability to communicate effectively with teams and clients. * Excellent people management skills. * Efficient resource management and delegation and allocation of responsibilities. Leadership: * Lead and inspire our team to achieve goals through innovation, quality and excellence. * Encourage team interaction, particularly between sites. * Ability to find development opportunities in matching project tasks to employees. Technical: * A practical understanding of Active Directory, networking & TCP/IP will be an essential part of the candidate's skill set. * Windows 2012/2016 Server administration & configuration. * Experience of using VMWare/Hyper-V. * Experience of Citrix and/or Remote Desktop Services. * Microsoft Azure Public/Private Cloud concepts. * Microsoft Exchange 2013/2016 and O365. * ITIL Foundation Qualified (preferable). * Citrix accredited (desirable). * Microsoft Qualified (desirable).
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