Assistant Manager, Operations
Salary: £35,000 - £43,000
What it's about
Cambridge Assessment International Education delivers examinations to schools and learners worldwide. We operate in 160+ countries and every year hundreds of thousands of candidates take our examinations.
Part of the Operations Division, the Exam Processing Group plays a key role by handling, managing and coordinating data, processes and systems - from setting up system and reference data, producing admin materials, managing school entries and candidate information, ensuring that the millions of pieces of candidate work are marked, managing quality assurance activity, and getting the right marks to enable the issue of results on time to all of our schools and candidates.
The post holder will report to the Exam Processing Manager to provide leadership and direction to the team as a whole. You will be encouraged to develop your skills and career in a dynamic, supportive team that engages in and takes responsibility for a range of activities from the setup of products & timetables to the processing of entries and marks for all our assessment products
This is a unique opportunity to join a team where you can both develop professionally and make a difference.
What you'll be doing
You will be responsible for the leadership of the team and management of day to day tasks to ensure accurate and timely delivery of exams and results. You will use your insight and drive to develop your team members’ professional capabilities and contribute to the collaborative and progressive team culture.
You will review and create key performance indicators to ensure operational schedules and quality standards are met or improved, promoting continuous improvement in both procedural and performance levels.
You will be required to Deputise for the Exam Processing Manager in their absence and working closely with the Exam Processing manager to form flexible, dynamic teams. You will also be required to make operational decisions using your initiative where no policy exists, and to decide when to refer matters to the Exam Processing Manager.
- Effective collaboration with internal stakeholders and teams across Operations and within Cambridge International and the wider Cambridge Assessment Group.
- Provides input and advice on the design of key product, system and procedural developments and ensuring that all changes are fully tested prior to production implementation.
- Develop key performance indicators and using those indicators to feedback to the team, address performance issues, make changes and monitor performance improvements
What we're looking for
Our people are our greatest and most valuable asset – so first and foremost you will be an experienced people manager, with experience in managing and developing teams in a complex and high stakes context delivering time critical processes.
Ideally educated to degree level or equivalent experience. You should also have experience of identifying opportunities for process, system and organisational changes, and experience of implementing such changes. You will have excellent customer and stakeholder management, negotiation and communication skills and will be able to influence colleagues and decision makers effectively. You will be energetic, enthusiastic, methodical, customer focussed, able to work to tight deadlines; and also have the ability to add business value through creative approaches and problem solving.
We are also looking for the following skills and experience:
- Experience of developing staff to help realise their potential.
- Effective team leadership/management.
- Excellent analytical and problem solving skills.
- Excellent communication skills and good negotiator.
- An assertive and engaging approach.
- An Inspiring and engaging leader.
- The ability or potential to lead, manage and develop people.
Who we are
Cambridge Assessment International Education prepares school students for life, helping them develop an informed curiosity and a lasting passion for learning. We are part of Cambridge Assessment, a department of the University of Cambridge. Our international qualifications are recognised by the world’s best universities and employers, giving students a wide range of options in their education and career. As a not-for-profit organisation, we devote our resources to delivering high-quality educational programmes that can unlock learners’ potential.
This is an excellent opportunity to join a market leader and be rewarded with valuable learning opportunities, a competitive salary and benefits.
We know that diversity of thinking, backgrounds and approaches leads to innovation and creates an atmosphere where everyone’s contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work.
Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you.
The closing date for receipt of applications is 01/07/2018 and interviews will be held on 23/07/2018.
In this spirit of transparency, if you’re successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application.