Walton-On-Thames, Surrey, England
£15000 - £28000 per annum
13 Jun 2018
11 Jul 2018
Recruitment Genius Ltd
Contract Type
Full Time
This family owned company is one of the largest fabric retailers in the region and is proud to have served customers for over 50 years. They offer a wide range of fabrics and services, with expertise in bespoke curtains, blinds and upholstery. Based in Walton on Thames, the small but dynamic team delivers everything from small domestic jobs to full high-end commercial design.

This role works closely with all areas within the company and will allow the successful candidate to understand the front to back the process of the fabric retail industry. They will be responsible for liaising directly with customers and suppliers to ensure a smooth transition between sales and ultimate delivery of the product to the client.

They will work with a range of suppliers, utilising their software for placing orders and tracking them through to successful delivery. The candidate will need to work with suppliers to resolve issues or problems to limit the impact on the customer's orders.

The position will be responsible for answering queries from clients on the current status of their orders, with a strong focus on excellent customer service.

They will liaise with the company's workroom and in-store upholstery team to track customer job progression and to ensure delivery targets are met.

Skills & Experience
The successful candidate must have excellent communication skills, be polite, confident and friendly. They should understand the needs of customers and be able to remain patient, calm and polite in difficult situations.

They must show problem-solving skills, be flexible and quick thinking and be able to follow instructions. The candidate should be able to work well in a team, but able to work on their own initiative also.

The successful candidate should be accurate and demonstrate excellent attention to detail, even when under pressure. They should have good numeracy and literacy skills and be computer literate.

Experience in purchasing and ordering would be preferred, however if the candidate is able to demonstrate the skills required, they will be considered.

An interest in textiles and design would beneficial

Full statutory employment benefits along with annual performance reviews to ensure excellent career progression.

Great opportunity for further career progression and possibility of company profit related bonus and excellent benefits package.