Brook Street

Overpayment Officer

Brook Street
Sheffield, South Yorkshire, England
Up to £8.75 per hour
12 Jun 2018
10 Jul 2018
Doncaster Branch
Contract Type
Full Time

My client is looking for addiontal team members for a 1 year assingment to provide day to day administration of the overpayments process while supporting clients, Payroll team and Overpayments Team Leader.

Job Purpose

Responsible for the delivery of accurate overpayment correspondence to employees and ex-employees in line with the agreed adopted Overpayment policies for client organisations. Responsible for maintaining the overpayments database, negotiating recovery of overpayments within agreed limits and generating accurate monthly management information reports to be distributed to client organisations. To assist with the reconciliation of reports to Client General Ledger and ensuring confidentiality of staff and records at all times.

Main Duties and Key Responsibilities

Work within the guidelines, policies and procedures, ensuring that Audit requirements are met at all times and deadlines are strictly adhered to

Responsible for dealing effectively with queries from customers both internal and external, by telephone or in person, conveying a professional and efficient attitude and pass any contentious calls to the Overpayments Team Leader / Payroll Team Leader as appropriate.

Responsible for delivering the administrative procedures associated with the end to end process for overpayments, providing an efficient, helpful and supportive service to all managers, clients and staff

Responsible for organising and prioritising own workload within part of the overpayments team to ensure that workloads are distributed evenly and fairly and can be covered effectively while staff are absent.

Compose and where necessary verify written responses to queries from staff, Clients and external agencies for review by the Overpayments Team Leader.

Responsible for updating the P35 Year-End Controls for Overpayments.

Attendance and arranging of teleconference calls with client organisation's to help underpin the Overpayments processes and support any queries

Ensure all correspondence raised is in line and consistent with the client organisation's agreed adopted overpayments policy and process.

Responsible for the completion of input for overpayment deductions from employee pay, ensuring deductions are consistent with agreed levels, checking deductions have processed as expected and reconciling them to the Overpayments database.

Reconciliation of client queries to Overpayments Reporting.

Responsible for raising Invoice/ CMR requests in Oracle 11 / 12 or ISFE on behalf of the Client and updating systems on repayments made by Debtors

Responsible for logging all cheques received and forwarding to relevant Client/ department

Ad hoc tasks deemed appropriate to this level


Excellent communication and organisational skills

A good knowledge of Payroll Procedures

Use of a PC for a significant part of the day

Ability to work under own initiative and as part of a wider overpayments team

Excellent team working skills with the ability to work collaboratively and co-operatively with colleagues

Ability to organise and plan own work and work on own initiative

Demonstration of the ability to work under sustained pressure and to tight deadlines

A flexible, pro-active appr