Contact Centre Team Member / Call Centre / Customer Service / Financial Services
Contact Centre Team Member / Call Centre / Customer Service / Financial Services / Pensions
Our client protect the futures of millions of people in the UK who belong to defined benefit pension schemes.
Their members rely on them to look after their pensions if their employers go bust and the pension schemes cannot afford to pay what they promised.
They’re looking for an enthusiastic Contact Centre Team Member to join their team.
Their Contact Centre is at the heart of what they do, offering expert advice to Members who call in.. This is an excellent opportunity for an experienced customer service professional to join an organisation that values their customers and always has service at the forefront of everything they do.
This is a varied role which will give you the opportunity to work on a number of complex calls about different pension schemes and queries. You will help their Members through what can be a difficult and challenging time and therefore, it’s essential that you are able to show empathy, have a calm, professional communication style and are naturally adept at explaining complex issues in a clear and engaging way.
Customer service experience is essential for this role and they’re especially keen to hear from those candidates who have either worked in a Contact Centre or financial services. You will need to thrive in an environment that requires absolute dedication to the customer and whilst this is not a sales role, they do have clear service levels that need to be met.
Sound like you? Apply now.
Now is a really exciting time for our client. They’ve got big plans for 2018, and beyond, and they’d love you to join them.
Perks of the job
In return for your skills, experience and commitment they’ll give you a challenging role in a dynamic business where you’ll get the support you need to develop your career in a vibrant environment. And of course, you’ll also get a competitive rewards package.
Our client are a Disability Confident Employer. If you have a disability and meet the essential criteria for this role you will be guaranteed an interview.
They are an equal opportunities employer and welcome applications from all sections of the community.
No agencies please.