Maintenance Controller
- Recruiter
- Anonymous
- Location
- Leeds
- Salary
- Competitive
- Posted
- 12 Jun 2018
- Closes
- 10 Jul 2018
- Sectors
- Logistics & Transport
- Contract Type
- Permanent
- Hours
- Full Time
Job title: Maintenance Controller
Location: Leeds - LS5 3BF
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Zenith is the UK?s leading independent leasing, fleet management and vehicle outsourcing business. An innovative total mobility provider, it offers a unique proposition for car, van and HGV operators in the UK. For over 25 years the company has been providing outsourced end-to-end vehicle management solutions for mid to large corporates, nationwide. In addition to the core provision, Zenith delivers flexible, innovative and intelligent vehicle-based solutions for all employee populations; specialist LCV and HGV solutions, vehicle rental and salary sacrifice schemes. Tailored experience provides industry-leading levels of customer satisfaction.
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The Operations Department consists of five teams ? Document Administration, Fleet Control, Recharge Control, Maintenance Control and Planning ? and is functional 24 hours a day, 365 days a year. These teams carry out daily management and legal compliance activities connected to commercial vehicle(s) and fleet(s) on behalf of our customers. The teams answer enquiries and issues, promptly, reported by telephone call, facsimile and e-mail. Teams are supported by their Team Leaders, Key Account Managers, the Operations Manager and the department is overseen by the Operations Director
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Zenith is currently recruiting for a Maintenance Controller in Leeds
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Main Responsibilities & Duties
Accurately check proforma invoices and CVLink information is to agreed standards, coding the work(s) completed to internal VMRS codes prior to sign off.
Monitor and manage order number queries communicating with service agents and escalating to the Team Leader and/or Key Account Manager as necessary and appropriate.
Monitor overall service agent adherence to agreed repair times, labour rates and part prices reporting on going/persistent problems to the Team Leader and Key Account Manager.
Work to meet daily targets of purchase order number presentation to service agents.
Report to the Team Leader any financial authority limits not adhered to by the Fleet Control team.
To accurately record/enter data in to the SQL and CVLink system.
Keep accurate paper and electronic records of requests, downloads, internal distribution and communication throughout the order number process in line with Operations Department procedure
Communicating effectively and as necessary with the Team Leader on queries, priorities, concerns regarding suppliers and internal response times etc.
Completion of various reports for internal and external distribution.
Work with the Team Leaders and Key Account Managers to improve processes, functions or communications problems.
Effective liaison with colleagues of all seniority across the Company to ensure excellent communication on internal and external enquiries, control/quality of order number production, reporting functions, disputes etc.
Any other duties commensurate with the post.
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Skills, Knowledge and Experience
GCSE or equivalent passes in English and Maths
Experience of working in fast paced, pressured environment.
Proven previous experience in a similar role
Auditing vehicle inspection and FTA documentation.
Commercial vehicle mechanics
VOSA and FTA standards and UK transport law.
Microsoft Office Package in particular Outlook, Excel and Word.
Database systems; e.g. SQL
Excellent customer service skills
Good time management and organisational skills
Attention to detail.
Well-developed written and verbal communication skills
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?
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How to Apply
If you wish to apply for our Maintenance Controller vacancy, please click apply and upload your most up to date CV
Location: Leeds - LS5 3BF
?
?
Zenith is the UK?s leading independent leasing, fleet management and vehicle outsourcing business. An innovative total mobility provider, it offers a unique proposition for car, van and HGV operators in the UK. For over 25 years the company has been providing outsourced end-to-end vehicle management solutions for mid to large corporates, nationwide. In addition to the core provision, Zenith delivers flexible, innovative and intelligent vehicle-based solutions for all employee populations; specialist LCV and HGV solutions, vehicle rental and salary sacrifice schemes. Tailored experience provides industry-leading levels of customer satisfaction.
?
The Operations Department consists of five teams ? Document Administration, Fleet Control, Recharge Control, Maintenance Control and Planning ? and is functional 24 hours a day, 365 days a year. These teams carry out daily management and legal compliance activities connected to commercial vehicle(s) and fleet(s) on behalf of our customers. The teams answer enquiries and issues, promptly, reported by telephone call, facsimile and e-mail. Teams are supported by their Team Leaders, Key Account Managers, the Operations Manager and the department is overseen by the Operations Director
?
Zenith is currently recruiting for a Maintenance Controller in Leeds
?
?
?
?
Main Responsibilities & Duties
Accurately check proforma invoices and CVLink information is to agreed standards, coding the work(s) completed to internal VMRS codes prior to sign off.
Monitor and manage order number queries communicating with service agents and escalating to the Team Leader and/or Key Account Manager as necessary and appropriate.
Monitor overall service agent adherence to agreed repair times, labour rates and part prices reporting on going/persistent problems to the Team Leader and Key Account Manager.
Work to meet daily targets of purchase order number presentation to service agents.
Report to the Team Leader any financial authority limits not adhered to by the Fleet Control team.
To accurately record/enter data in to the SQL and CVLink system.
Keep accurate paper and electronic records of requests, downloads, internal distribution and communication throughout the order number process in line with Operations Department procedure
Communicating effectively and as necessary with the Team Leader on queries, priorities, concerns regarding suppliers and internal response times etc.
Completion of various reports for internal and external distribution.
Work with the Team Leaders and Key Account Managers to improve processes, functions or communications problems.
Effective liaison with colleagues of all seniority across the Company to ensure excellent communication on internal and external enquiries, control/quality of order number production, reporting functions, disputes etc.
Any other duties commensurate with the post.
?
Skills, Knowledge and Experience
GCSE or equivalent passes in English and Maths
Experience of working in fast paced, pressured environment.
Proven previous experience in a similar role
Auditing vehicle inspection and FTA documentation.
Commercial vehicle mechanics
VOSA and FTA standards and UK transport law.
Microsoft Office Package in particular Outlook, Excel and Word.
Database systems; e.g. SQL
Excellent customer service skills
Good time management and organisational skills
Attention to detail.
Well-developed written and verbal communication skills
?
?
?
?
How to Apply
If you wish to apply for our Maintenance Controller vacancy, please click apply and upload your most up to date CV