Project Manager
- Recruiter
- Anonymous
- Location
- Oxford
- Salary
- 23118.00 - 31525.00 GBP Annual
- Posted
- 11 Jun 2018
- Closes
- 09 Jul 2018
- Sectors
- IT, Project Management
- Contract Type
- Permanent
- Hours
- Full Time
Project Manager
Salary: GBP23,118 - GBP31,525 per annum plus benefits, dependent on experience
Location: Oxford, Oxfordshire
Contracts offered:
1 x Permanent role
1 x Fixed Term Contract (9-12 months' maternity cover)
About Picker Institute Europe
Picker is an Oxford-based charity with an international reputation as a key authority in the measurement and improvement of patient experience. Picker's mission is to make person-centred health and social care a reality for everyone.
Researching and measuring the experiences of patients, service users, and staff are key areas of Picker's work. Picker develop and run surveys for a wide range of public and private healthcare organisations, as well as national bodies, voluntary sector organisations and international healthcare providers. Furthermore, Picker conduct original research using qualitative and quantitative social research methods to investigate issues related to people's experiences of care and organisations' efforts to improve services.
Picker wish to appoint two Project Managers in their Operations Division - one permanent role and one fixed term maternity cover role.
The Operations Division
The Division leads on developing and providing the charity's services to healthcare organisations. This includes delivery of surveys within the NHS staff and patient survey programmes as well as a broader portfolio of work on measuring and using people's experiences of health and care services.
The Division produces impactful work that advances Picker's charitable objectives as well as producing a surplus to support the organisation's development. This includes seeking out new and extension business development opportunities to help the organisation to achieve its charitable activities.
The roles
Reporting to the Head of Service Delivery, you will be responsible for building and maintaining key customer relationships and ensuring successful delivery of projects for customers. You will be involved in the administration of questionnaires and surveys including managing, collating and checking data from customers and ensuring alignment to customer requirements. In addition, you will be responsible for ensuring service delivery using our standardised processes and supporting colleagues in the continual improvement of these processes.
Key Duties
• Key customer management
• Project management and service delivery
• Process management & implementation
Person Specification
Essential
• Desire to have a career in social or healthcare research or market research
• Experience of managing and developing client relationships
• Project management experience
• Ability to work efficiently to tight deadlines on multiple projects, often under pressure.
• High degree of self-motivation and resourcefulness combined with a willingness to adopt a 'hands-on' role.
• Have excellent attention to detail.
• A collegiate working style
• Strong communication and writing skills.
• Competency in Microsoft Office
• Willing and able to travel within the UK.
• Educated to degree level
Desirable
• Experience of undertaking quantitative or qualitative research: questionnaire design; experience of online, postal, telephone methodologies; data handling, analysis, and reporting.
• Good understanding of ethical and data protection standards.
• Relevant experience in employee surveys, patient surveys, social research or market research.
• Experience of project management and CRM systems
• Experience of process standardisation methods (e.g. Lean, Six Sigma, TPS)
Rewards
• 25 days holiday plus 3 days at Christmas.
• Eligibility for the pension scheme after 3 months
• Staff involvement in the organisation - staff consultation forum, values programme, social and wellbeing committee, regular staff meetings
• Flexibility in the working pattern
• Access to training (in house and external)
• Access to cycle scheme, tech scheme and employee assistance programme.
How to Apply
Please include a covering letter specifying the role(s) for which you are applying and describe your suitability for the role. It is advised that you review a copy of the full job description on the Picker website before applying for the role.
Closing date for applications is Friday 29th June 2018.
NO AGENCIES PLEASE
Salary: GBP23,118 - GBP31,525 per annum plus benefits, dependent on experience
Location: Oxford, Oxfordshire
Contracts offered:
1 x Permanent role
1 x Fixed Term Contract (9-12 months' maternity cover)
About Picker Institute Europe
Picker is an Oxford-based charity with an international reputation as a key authority in the measurement and improvement of patient experience. Picker's mission is to make person-centred health and social care a reality for everyone.
Researching and measuring the experiences of patients, service users, and staff are key areas of Picker's work. Picker develop and run surveys for a wide range of public and private healthcare organisations, as well as national bodies, voluntary sector organisations and international healthcare providers. Furthermore, Picker conduct original research using qualitative and quantitative social research methods to investigate issues related to people's experiences of care and organisations' efforts to improve services.
Picker wish to appoint two Project Managers in their Operations Division - one permanent role and one fixed term maternity cover role.
The Operations Division
The Division leads on developing and providing the charity's services to healthcare organisations. This includes delivery of surveys within the NHS staff and patient survey programmes as well as a broader portfolio of work on measuring and using people's experiences of health and care services.
The Division produces impactful work that advances Picker's charitable objectives as well as producing a surplus to support the organisation's development. This includes seeking out new and extension business development opportunities to help the organisation to achieve its charitable activities.
The roles
Reporting to the Head of Service Delivery, you will be responsible for building and maintaining key customer relationships and ensuring successful delivery of projects for customers. You will be involved in the administration of questionnaires and surveys including managing, collating and checking data from customers and ensuring alignment to customer requirements. In addition, you will be responsible for ensuring service delivery using our standardised processes and supporting colleagues in the continual improvement of these processes.
Key Duties
• Key customer management
• Project management and service delivery
• Process management & implementation
Person Specification
Essential
• Desire to have a career in social or healthcare research or market research
• Experience of managing and developing client relationships
• Project management experience
• Ability to work efficiently to tight deadlines on multiple projects, often under pressure.
• High degree of self-motivation and resourcefulness combined with a willingness to adopt a 'hands-on' role.
• Have excellent attention to detail.
• A collegiate working style
• Strong communication and writing skills.
• Competency in Microsoft Office
• Willing and able to travel within the UK.
• Educated to degree level
Desirable
• Experience of undertaking quantitative or qualitative research: questionnaire design; experience of online, postal, telephone methodologies; data handling, analysis, and reporting.
• Good understanding of ethical and data protection standards.
• Relevant experience in employee surveys, patient surveys, social research or market research.
• Experience of project management and CRM systems
• Experience of process standardisation methods (e.g. Lean, Six Sigma, TPS)
Rewards
• 25 days holiday plus 3 days at Christmas.
• Eligibility for the pension scheme after 3 months
• Staff involvement in the organisation - staff consultation forum, values programme, social and wellbeing committee, regular staff meetings
• Flexibility in the working pattern
• Access to training (in house and external)
• Access to cycle scheme, tech scheme and employee assistance programme.
How to Apply
Please include a covering letter specifying the role(s) for which you are applying and describe your suitability for the role. It is advised that you review a copy of the full job description on the Picker website before applying for the role.
Closing date for applications is Friday 29th June 2018.
NO AGENCIES PLEASE