Customer Support Assistant BLUC65628
Manheim is the world’s largest automotive services company and, through its unparalleled range of products and services, drives every stage of the used vehicle lifecycle. A subsidiary of Atlanta based Cox Enterprises, one of the world’s leading media companies and providers of automotive services, Manheim handles nearly 10 million used vehicles worldwide, facilitating transactions representing more than $50 billion in value. In the UK, we provide a national physical and on-line auction network, comprising 18 centres.
We also provide vehicle inspection, repair, reconditioning and pre-sale preparation; transport; logistics; full defleet management and outsourced end-of-contract administration. In addition, Manheim is the UK’s leading automotive digital marketing specialist providing retail marketing and specialist web marketing support to more than 85% of the Top 200 UK dealer groups.
About the Role
Vehicle Solutions is an evolving business supporting customer de-fleet, multiple remarketing channels and a complete range of vehicle preparation services including wholesale and retail ready. This requires an agile and responsive support function able to manage a variation of customer requirements. As we develop the range of services delivered and expand our customer base, the support team need to ensure we deliver these services with SLA and to a very high standard.
Joining us as Customer Support Assistant, you will oversee a growing portfolio of Vehicle Solutions customer accounts, ensuring these are administered and managed effectively and in line with agreed SLA’s.
Developing and maintaining excellent relationships, you will be point of contact for our customers and deal with general enquiries in an efficient and timely manner, both face to face and via telephone and email. Dealing with multiple Vehicle Solutions sites and Auction sites ensuring a smooth transition of units to sale, you must ensure all data input of vehicle documents is completed with accuracy and in agreed timescales and be responsible for booking in units at multiple locations.
We’re looking for an individual who has excellent communication and interpersonal skills and who has experience within a customer facing role with the ability to resolve customer queries and complaints to a mutual satisfaction. With a keen eye for detail and accurate data entry skills, you will be able to work under pressure to tight deadlines and prioritise work effectively. With the ability to work well as part of a team to ensure successful delivery of a sale, you will be able to use your initiative and be flexible, and have experience of working within rigid regulations and procedures.
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.