Customer Care Line Repairs Officer

Recruiter
Peabody
Location
Pitsea
Salary
£21,432.75 pro rata
Posted
11 Jun 2018
Closes
09 Jul 2018
Contract Type
Permanent
Hours
Part Time

Peabody has an exciting opportunity for a Customer Care Line Repairs Officer to join our team in Pitsea, Essex. The successful applicant will join us on a part time, permanent basis and will receive a salary of £21,432.75 pro rata.

The Customer Care Line Repairs Officer role:

An exciting opportunity has come up for a Customer Care Repairs Officer to be the first point of contact for all customers contacting the Customer Care Line (CCL) regarding repairs and property maintenance, providing appropriate advice and information (either by telephone; email; web chat or in writing) and dealing with the enquiries to maximise Right First Time resolution. As our Customer Care Line Repairs Officer, you will also use questioning skills to establish priorities and raise jobs on the system.

You will be based in Pembroke House, Essex.

This is a part time role working 17.5 hours for the week Wednesday to Friday - Working hours are flexible.

Skills/experience required by our Customer Care Line Repairs Officer:

- Experience of working in an environment where you use different methods of communication and are expected to provide a high standard of performance

- Experience of a commitment to high standards of customer care and service delivery in an environment where customers may display aggressive behaviour

- Experience of using IT systems as a source of information and to record information about, and transactions with customers to ensure an up to date and efficient service

Closing date & time: 22nd June 2018 – 5pm

If you feel you have the skills and experience needed to become our Customer Care Line Repairs Officer please click ‘Apply’ now to be directed to our careers page and complete your application. Please monitor your emails also during this time.

Peabody is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

NO AGENCY INTEREST