Photocopier / Print Engineer - Site Based
- Recruiter
- Recruitment Genius
- Location
- Durham
- Salary
- 23000.00 - 26000.00 GBP Annual
- Posted
- 08 Jun 2018
- Closes
- 06 Jul 2018
- Sectors
- Engineering
- Contract Type
- Permanent
- Hours
- Full Time
This company is currently recruiting for an experienced site based MFP/Printer Engineer within the office equipment and managed print services industry. They are looking to expand their service team and they are looking for a Photocopier/Printer Engineer with a proven background servicing and repairing colour and monochrome printers and MFDs/MFPs. PC's and Laptops would also be beneficial
Key Tasks:
- To service, repair and maintain photocopiers, printers and MFDs/MFPs
- Repair of IT hardware including pc's, laptops
- Ensure all visits are completed in accordance with call control
- Ensure standard of repair/maintenance in accordance with company expectations
- Advise on potential upgrades (if applicable)
- Maintain records and paperwork as directed by management
- Providing exceptional customer service at all time
- Attend training sessions to keep skill sets updated
- Software problem solving.
- Installation of hardware, movement of hardware.
- Regular contact with call schedulers.
Essential and Experience Required:
- To service, repair and maintain MFDs/MFPs and printers.
- Repair of IT hardware including: pc's, laptops
- Ensure all visits are completed in accordance with call control
- Ensure standard of repair/maintenance in accordance with company expectations
- Advise on potential upgrades (if applicable)
- Maintain records and paperwork as directed by management
- Providing exceptional customer service at all time
- Attend training sessions to keep skill sets updated
- Software problem solving
- Installation of hardware, movement of hardware.
- Regular contact with call schedulers
- Attend Monthly / Quarterly Service review meetings as required
- Carry out Pro-Active maintenance visits across the estate as required
- Assist Pro-Active consumables team / customers as required
Desired Skills and Abilities:
- Knowledge on Safecom print solution
- Broad experience of IT services across a range of organization's including Private and Public Sector.
- Enthusiasm and willingness to learn and be accredited in emerging technologies.
- Commitment to their Mission, Vision and Values.
- To consider the customer's visibility and requirements of their services.
- Desire to present services consistently and predictably on all types of request throughout the team and business as a whole.
- Identify situations and issues which are likely to cause customer incidents and escalations and act pre-emptively.
- Identify opportunities to innovate in order to add-value, and to improve efficiency and competitiveness.
- Execute tasks and record efficiently to enable timely billing.
Key Tasks:
- To service, repair and maintain photocopiers, printers and MFDs/MFPs
- Repair of IT hardware including pc's, laptops
- Ensure all visits are completed in accordance with call control
- Ensure standard of repair/maintenance in accordance with company expectations
- Advise on potential upgrades (if applicable)
- Maintain records and paperwork as directed by management
- Providing exceptional customer service at all time
- Attend training sessions to keep skill sets updated
- Software problem solving.
- Installation of hardware, movement of hardware.
- Regular contact with call schedulers.
Essential and Experience Required:
- To service, repair and maintain MFDs/MFPs and printers.
- Repair of IT hardware including: pc's, laptops
- Ensure all visits are completed in accordance with call control
- Ensure standard of repair/maintenance in accordance with company expectations
- Advise on potential upgrades (if applicable)
- Maintain records and paperwork as directed by management
- Providing exceptional customer service at all time
- Attend training sessions to keep skill sets updated
- Software problem solving
- Installation of hardware, movement of hardware.
- Regular contact with call schedulers
- Attend Monthly / Quarterly Service review meetings as required
- Carry out Pro-Active maintenance visits across the estate as required
- Assist Pro-Active consumables team / customers as required
Desired Skills and Abilities:
- Knowledge on Safecom print solution
- Broad experience of IT services across a range of organization's including Private and Public Sector.
- Enthusiasm and willingness to learn and be accredited in emerging technologies.
- Commitment to their Mission, Vision and Values.
- To consider the customer's visibility and requirements of their services.
- Desire to present services consistently and predictably on all types of request throughout the team and business as a whole.
- Identify situations and issues which are likely to cause customer incidents and escalations and act pre-emptively.
- Identify opportunities to innovate in order to add-value, and to improve efficiency and competitiveness.
- Execute tasks and record efficiently to enable timely billing.