Brook Street

Collections Negotiators

Brook Street
Bradford, West Yorkshire, England
£18000 - £20000 per annum
08 Jun 2018
06 Jul 2018
Contract Type
Full Time

Our prestigious Bradford based client are currently looking for a Collections Negotiator to join their team on a permanent basis.

You'll be joining a well established company with an outstanding industry reputation. Our client offers a lively working environment in a role where no two days will be the same.

Hours: Monday to Friday, 8 hour shifts between 8am-8pm
Saturday - 1 in 3 Saturdays | 9am - 1pm

Working as part of a friendly team, you day to day role will entail:

Acting as the first point of contact for customers, ensuring you're providing excellent customer service
Aiding customers with their queries and setting up payment plans
Using your decision making skills to identify customer circumstances and requirements, choosing the best payment plans to suit individual needs
Taking customer payments over the phone
Ensuring all customer records are updated with the correct information
You'll also make outbound calls to customers in relation to their accounts, sending emails and letters if you can't make initial contact
The role will also include some information gathering and investigations into relocations and potential new addresses

We're looking for confident and skilled customer service candidates, with excellent communication and negotiation skills.
Experience within a financially regulated environment would be a distinct advantage.
You'll need to have an excellent telephone manner and enjoy providing a high level of customer service.
We're also looking for strong verbal and written communication skills and experience using the Microsoft Office Suite.

In return our client offers:
A starting salary of £18,000 which will rise to £20,000 after successful completion of probation
Competitive holiday package
Free onsite parking
Regular staff events

If this sounds like a role you could really sink your teeth into, please apply online today!
We do have immediate interview slots available, so don't hesitate to contact Katie on 01274 331200 if you have any additional queries