Customer Service Executive ??? Mandarin Speaking
- Recruiter
- Anonymous
- Location
- Farnborough
- Salary
- 18000.00 - 24000.00 GBP Annual
- Posted
- 07 Jun 2018
- Closes
- 05 Jul 2018
- Sectors
- Multi lingual
- Contract Type
- Permanent
- Hours
- Full Time
Customer Service Executive - Mandarin Speaking - Farnborough - Up to GBP24,000 + Benefits
A global insurance company based in Farnborough are currently looking for a Customer Service Executive to join an energetic and diverse team.
Looking after a customer base of over 125,000 members worldwide, the Customer Service Executive will work closely with different departments, assessing claims and assigning them to the relevant teams.
Given the global client base, the Customer Service Executive will be expected to have a bilingual proficiency in English as well as Mandarin.
Successful candidates will work on a night shift basis, made up of up of 4 shifts on, followed by 4 days off.
Role
The Customer Service Executive will be responsible for handling incoming calls, assessing and maintaining claims. Your role will also include, but won't be limited to:
- Liaising with clients including doctors, brokers and hospitals
- Collaborating with different teams across the business and developing strong working relationships with colleagues and stakeholders
- Accurately assessing, costing and managing claims
- Participating in daily meetings and shift handovers to ensure continuity of service
- Managing and developing internal and external relationships
Skills
The Customer Service Executive will have a good level of education with excellent communication skills and telephone manner. As previously mentioned, you will be able to speak Mandarin, as well as English. The Customer Service Executive will also have:
- Good computer skills
- Good problem solving skills with a methodical approach
- The ability to prioritise workload
- English and Maths to GCSE level
The offered package is up to GBP24,000 and the client offers a 7% pension scheme, up to 25 days' holiday, life and health insurance and a season ticket loan for commuters.
If this role sounds like a good fit for you, please apply now. If you'd like some further information on the role, please contact Dominika Kupnicka on (Apply online only) or (url removed).
Real Time Consultants are acting as an employment business/agency in relation to this vacancy
A global insurance company based in Farnborough are currently looking for a Customer Service Executive to join an energetic and diverse team.
Looking after a customer base of over 125,000 members worldwide, the Customer Service Executive will work closely with different departments, assessing claims and assigning them to the relevant teams.
Given the global client base, the Customer Service Executive will be expected to have a bilingual proficiency in English as well as Mandarin.
Successful candidates will work on a night shift basis, made up of up of 4 shifts on, followed by 4 days off.
Role
The Customer Service Executive will be responsible for handling incoming calls, assessing and maintaining claims. Your role will also include, but won't be limited to:
- Liaising with clients including doctors, brokers and hospitals
- Collaborating with different teams across the business and developing strong working relationships with colleagues and stakeholders
- Accurately assessing, costing and managing claims
- Participating in daily meetings and shift handovers to ensure continuity of service
- Managing and developing internal and external relationships
Skills
The Customer Service Executive will have a good level of education with excellent communication skills and telephone manner. As previously mentioned, you will be able to speak Mandarin, as well as English. The Customer Service Executive will also have:
- Good computer skills
- Good problem solving skills with a methodical approach
- The ability to prioritise workload
- English and Maths to GCSE level
The offered package is up to GBP24,000 and the client offers a 7% pension scheme, up to 25 days' holiday, life and health insurance and a season ticket loan for commuters.
If this role sounds like a good fit for you, please apply now. If you'd like some further information on the role, please contact Dominika Kupnicka on (Apply online only) or (url removed).
Real Time Consultants are acting as an employment business/agency in relation to this vacancy