Academic Unit/Department: Library and Learning Services
Location: Newton Park
Line Manager: Customer Services Manager
Rate of Pay: £11,418 to £12,763 per annum, pro rata of £18,777 to £20,989 per annum
Hours: Part Time - 22.5 hpw , 9-5 Wednesday, Thursday and Friday
Closing Date: 12 midnight GMT, 1 July 2018
About the role
We require a reliable and self-motivated individual, with good communication and interpersonal skills, to join our team and help us to provide a welcoming and supportive service to all Library visitors.
As part of our front line team you will be responsible for providing a high quality, customer focused, service across our busy Library and Learning Commons spaces. You will be expected to engage with library users, support them during their studies, and help to champion improvements to the library facilities.
Whilst primarily based at Newton Park you will be encouraged to work collaboratively with colleagues in campus libraries at Sion Hill and Corsham Court, to take an active role in departmental projects and working groups, and to help us to provide a responsive and ever improving experience for our users.
You will deliver front line services to support students with both physical and digital resources. You will provide support both in person and virtually, demonstrating excellent communication skills, and at the point of need via roving. The successful candidate will have an excellent customer focus, assisting with a wide range of enquiries, including providing basic IT assistance.
About you (requirements)
You will have recent experience of working with the public and delivering high quality customer services via face to face communication, telephone, and electronically (email, online chat service, etc.). We will expect you to demonstrate excellent communication skills, practical problem solving, and a flexible approach to working.
We are looking for someone with strong team working values and experience, who is organised and committed to their personal professional development. You should be able to work accurately without close supervision. Crucially, you are enthusiastic about delivering excellent customer service and focused on providing the highest level of support to our students and staff.
Unfortunately this post is not available for current Bath Spa students but other opportunities to work in the Library are advertised via the University Job Shop.
At Bath Spa University we work with one clear vision: to be a leading university in creativity, culture and enterprise. And as the fifth largest employer in Bath and North East Somerset, we’re really bringing our local talent out on a global scale. And with increasing student numbers, it’s important for an expansion in our infrastructure and cherished buildings and landscapes. Transforming the lives of our socially engaged global students starts with making sure that our people, people like you, are engaged, empowered and feel valued for the hard work they do. And that’s where you come in.
Our dedicated Library and Learning Services team support teaching, learning and research in collaboration with staff and students. We aim to deliver a seamless experience across the University providing excellent digital and physical resources to our staff and students, whilst providing environments that encourage study, learning and creativity.
We offer excellent facilities and benefits to our staff. These include a nursery, childcare vouchers, pension scheme, flexible working practices, an employee assistance programme, and family-friendly policies
We value a diverse workforce and welcome applications from all sections of the community