Bilingual Group Reservations Consultant

We are seeking experienced and dynamic European Speaking Group
Reservations Consultant to join this leading tour operator. This is a
great opportunity for a groups travel professional seeking career
progression and to be rewarded for their hard work, from a hotel
reservations / receptionist background. Looking to work flexible social
working hours and reap the benefits of this global travel company? Read
on???
This exciting groups travel role entails a wide range of tasks in which
no day will be the same:
• Contacting hotels by phone, email or fax in order to discuss present
and future reservations
• Responsible for group hotel reservations in various parts of Europe.
• Select appropriate contracts and none contracted hotels according to
sales requirements
• Process bookings and inputting details/rates
• Negotiate rates and conditions such as cancellation and payment
policies
• Provide suitable alternatives as and when required
• Produce accurate documents/reports
• Dispute handling
• Process deposits/refunds
• Negotiate book-outs, compensations and cancellation charges
Essential requirements:
• Experience within Hotel Group/FIT/Operations/Reservations within the
travel/hospitality/leisure/hotel industry or equivalent is essential
• We would consider experience in admin/retail/logistics experience will
be considered
• Fluency in English and another European or Eastern European language
such as French, German, Spanish, Italian, Polish, Portuguese
• Superb interpersonal and communication skills coupled with professional
telephone manner
• Good sound knowledge of the MS Office Applications
• Professional and efficient telephone manner
• Ability to Multitask
• Preferred negotiation, customer service and problem solving abilities
• Positive attitude towards change and great adaptability
What's in it for me?
• Use of luxury leisure facilities
• Career progression
• Travel perks
• Flexible hours
• Monday to Friday office hours - no weekends!
• Healthcare
• Pension
• The opportunity to work for a friendly and dynamic company in state of
the art offices, in which you will be rewarded for your hard work.
Give our career and boost and send us your CV today! Please note only
suitable travel candidates from a tour operator and/or hotel group
reservation background will be considered for this post. A cover letter
highlighting your experience is required with all applications