Brook Street

First Line IT Support Technician

Brook Street
Cambridge, Cambridgeshire, England
£25000 - £28990 per annum + Benefits, Pension, Bonus
05 Jun 2018
03 Jul 2018
Reading Professional
IT, IT Support
Contract Type
Full Time

First Line IT Support Technician


As part of the onsite team you will provide first line technical support on hardware, software, telephony and meeting room audio visual equipment, to all staff and visitors at our Research lab in Cambridge.

Key Responsibilities:

  • Provide first line technical support to onsite staff and visitors for the Windows OS environment, Office 365, Skype for Business/Teams, mobile devices and Azure, escalating when needed to other members of the local IT team or global support teams.
  • PC hardware and software configuration and diagnostics.
  • Troubleshooting of basic networking issues.
  • Hardware and consumable ordering, asset and loan management.
  • Disposal of hardware ensuring all data protection and privacy practices are followed.
  • Collaborate with researchers and other members of the IT team to identify and ready systems for events and research projects.
  • Orientation of new employees on technical services available.
  • Perform regular testing of all meeting room facilities including audio visual systems such as projectors/LCD Screens and video conferencing systems.
  • Provide technical assistance to visitors connecting to our wireless guest network or using our meeting facilities.
  • Record talks given in our state of the art lecture theatres.

Knowledge, Skills and Experience:


  • Proven corporate IT experience of supporting local and remote workers.
  • A strong knowledge of current PC hardware.
  • An excellent working knowledge of Windows 10 and Office 365 including Outlook and Skype for Business.
  • Experience with supporting networked workgroup printers.
  • Demonstrated ability to getting the job done. A committed team player prepared to do that bit more to delight the customer or make others successful.


  • Experience of Azure cloud services.
  • Experience using and supporting Operating systems specifically Linux, Apple OSX/iOS and Android.
  • Experience of TCP/IP networks.
  • Knowledge of Audio Visual equipment and video production would also be an advantage.


A confident, enthusiastic and proactive individual with a "can-do" attitude who can work alone, or as part of a team. The strength of the person's skills will allow them to hit the ground running.

Salary: up to £28993 per annum plus benefits and end of contract bonus

Location: Cambridge