Flexi Service Assistant

Recruiter
Peabody
Location
Colchester
Salary
£20,500 per annum
Posted
05 Jun 2018
Closes
03 Jul 2018
Contract Type
Permanent
Hours
Full Time

Peabody has an exciting opportunity for a Flexi Service Assistant to join the team based in Colchester (with travel across Essex or London as and when required).  You will join us on a full time, permanent basis and you will be offered a competitive salary of £20,500 per annum.

As our Flexi Service Assistant you will provide a professional and customer-focused group of Flexi Staff who work across geographical areas in Essex and London.

Key responsibilities of our Flexi Service Assistant:

- Work with external and internal stakeholders to ensure a consistent well managed flexi service ensuring all shift requests are covered
- Proactively undertake recruitment activity in order to develop a pool of suitably qualified flexi staff to meet the needs of the internal customers
- Liaise with external agencies ensuring timely feedback and bookings and all booking are authorised by the relevant manager
- Ensure all information is logged on the rota system and the managers are kept informed of shift cover and progress
- Ensure all staff details are kept up to date on the rota system in a timely fashion
- Provide full support in finding staff cover, both last minute and co-ordinating longer term ‘bookings’
- You will be expected to be ‘on-call’ during out of office hours on a rota basis with other members of the service

Skills and experience of our Flexi Service Assistant:

- A commitment to customer focused service delivery
- Knowledge and understanding of the recruitment marketplace
- Prior customer service experience preferably in a Care & Support setting
- Excellent communication skills
- Highly organised and able to prioritise work to tight deadlines
- Able to work on own initiative and as a team member
- Ability to handle multiple priorities and work well under pressure
- To have effective communication with a diverse range of internal and external customers
- Ability and willingness to travel across all sites within the region
- Must have a proactive and flexible approach towards work, colleagues and customers
- Self confidence
- Ambition and Drive
- Keen to learn and enjoy responsibility
- Excellent IT skills and experience of using Outlook, Excel and word

Benefits of becoming our Flexi Service Assistant:

- Real Living Wage Employer
- 25 days leave (plus bank holidays)
- Paid Mileage at 44p per mile (for travel outside of Colchester)
- Up to 4% pension contribution matched 1:1
- Flexible benefits of 1% of salary with a minimum of £300 and maximum of £1000
- Spot Bonus awards
- Long Service awards
- Paid Induction Training
- Paid Enhance DBS

If you feel you are the right candidate for the role as our Flexi Service Assistant then please click ‘apply’ now, we’d love to hear from you!

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