Hotel Guest Service Assistant

Location
Cardiff
Salary
Negotiable / Competitive
Posted
05 Jun 2018
Closes
03 Jul 2018
Ref
OR/EHI/0618GSA
Contact
Orange Recruitment
Contract Type
Permanent
Hours
Full Time

Guest Service Assistant

Cardiff Bay Hotel

Responsibilities:

  • Reception duties, including checking in and out of guests, answering telephone, making reservations and dealing with queries and enquiries
  • Cash handling including float counting and banking in compliance with brand standards
  • Communicate any changes to room status throughout the day with housekeeping
  • Bar duties, including setting up, replenishing of stocks, serving guests, cleaning tables and washing glasses
  • Setting up, preparation, service and clearing of breakfast including using the dishwasher and general cleaning and tidying
  • Preparation of meeting rooms including meeting and greeting of clients, maintenance during the day and clearing after meetings
  • Communication of maintenance issues between house keeping and maintenance technician
  • Taking deliveries from suppliers
  • Completion of tasks as designated per shift
  • Ensuring that cleanliness is maintained in all public areas
  • Have good knowledge of your local area
  • To complete regular room checks and record and service rooms where there is a problem with housekeeping
  • Be aware of IHG Rewards programme and be actively involved in enrolling new members
  • Be actively involved in your personal development and training
  • Any other duties that may be requested by the management

Skills:

  • Numerate
  • Good interpersonal skills
  • Organised and systematic
  • Concern for quality of product and service
  • Computer literate
  • Team worker

Please submit your details online for immediate consideration.