Brook Street

Technical Support Analyst/Developer

Brook Street
Malvern, Worcestershire, England
£20000 - £25000 per annum
05 Jun 2018
03 Jul 2018
Lauren Height
Contract Type
Full Time

My client is a hugely successful and ever growing company located in Malvern, and due to phenomenal growth they have created a new role for a motivated and dynamic Technical Support Analyst to provide exceptional customer service to support to their clients and end users.

The company are a front runner in developing apps and web platforms, so ideal candidates will have new product development experience or come from a background in help desk support - ideally for mobile devices, with the potential ambition to becoming a developer.

Being the first point of contact for the clients you will manage incoming calls, identifying and assessing system users needs to achieve satisfaction, analyse faults and report trends.
You will be responsible for managing appropriate software updates on products and have the ability to handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

The company system is written in AngularJS and PHP. Experience in these coding languages and a desire to progress into development, is key to succeeding in this role.

The role will be varied, offering you the opportunity to be pro-active in your commitment to customer service, resulting in much shared success.

In return for all the above you will be rewarded with a highly competitive salary which is negotiable depending on experience, and welcomed into a highly successful and thriving working environment.

Do not miss out and apply now! Alternatively you can send your CV or call 01905 731591 for more information.