Lead Managing Consultant

Recruiter
ICF
Location
London (Greater)
Salary
78,000-80,000
Posted
04 Jun 2018
Closes
02 Jul 2018
Contract Type
Permanent
Hours
Full Time

Job Title                       Lead Managing Consultant

Location                       London

About The Future Customer

The Future Customer is a London-based team of thinkers, designers and practitioners with a proven record of building successful customer loyalty strategies. Since creating Tesco Clubcard, the partners of The Future Customer have helped global and U.K.-based brands across retail, media, mobile, energy, and health markets, unlock the potential value of their customers. The outcomes are transformative and measurable - incremental revenue, improved net promoter score (NPS), higher retention, increased engagement and enhanced brand affiliation.

About the role

As a Lead Managing Consultant, you are required to provide outstanding client service across designated client accounts; offering and implementing creative, clever and timely customer strategies designed to meet clients’ objectives.

Main responsibilities:

  • Manage Partners, Creatives and Consultants to collaboratively deliver proposals and strategic customer-centric solutions to clients
  • Project planning, management and delivery
  • Client account management
  • Maintain and utilise industry skills
  • Manage direct reports

Required skills and experience

●      7 plus years digital agency experience essential along with graduate qualifications in advertising/communication or equivalent

●      Proficiency in Microsoft Office suite, Adobe suite, Omni suite

●      Experience using content/project management systems

●      Some experience using accounting systems

●      Proactive, versatile, creative

●      A curious mind and an ability to adapt quickly     

●      Inherent interest in customers, marketing, digital and innovation

●      An eye for detail and organisation skills

●      Aptitude for strategic planning and business analysis

●      Great leadership and communication skills