Shift Manager

Equals One
Dunstable, Bedfordshire
04 Jun 2018
02 Jul 2018
Contract Type
Full Time

Shift Manager


Competitive salary

Rotating Shifts 6am -2.30pm – 2.30pm – 11pm


We are seeking to recruit within our business Health Management Services Limited.

Overview: -

Reporting directly to the Production Manager you will play a key role in ensuring the efficient functioning of production shifts. Adherence to process control procedures and general management of production operatives.

Duties and Responsibilities


  • Manage production staff in accordance with company proceduresincluding disciplinary and grievance issues in conjunction with the Production Manager and HR
  • Through Supervisors & Team Leaders ensure pro-actively that all operatives are delegated work & receive the necessary training to achieve the tasks required.
  • Ensure, on a daily basis, all available linen is processed as required to fulfil orders combined with meeting required vehicle departure times.
  • Effective management and efficient usage of Utilities and Equipment.
  • Consistently review production processing looking for ways and ideas to improve efficiency.
  • Identify key personnel and proactively improve their multi skills knowledge throughout all operations.
  • Establish operational urgency and direction by ensuring that all staff have key objectives , are aware of their performance against those key objectives and that regular (daily & weekly ) feedback is given to the staff regarding their performance
  • Ongoing monitoring of productivity to help maximise efficiency
  • Monitor product allocation in despatch to ensure customers receive their required products on time and in full
  • Monitor to ensure special processes such as Customer owned product , Return to Sender (RTS) are completed on a timely basis
  • Demonstrate effective leadership and control of the laundry at all times
  • Drive productivity , efficiency and quality improvements across all aspects of the Laundry ensuring a high standard across all areas of performance
  • To actively monitor and effectively manage absence levels of staff maintaining and analysing data as appropriate communicating with Supervisors , Team Leaders and members of staff , and ensuring the appropriate action is taken in conjunction with HR
  • Coach , mentor and develop staff to realise their potential
  • Maintain effective relationships with staff at all times and in line with Company procedures
  • Complete appraisals for all staff yearly.
  • Assist in the recruitment and appointment of Laundry personnel

Quality Control

  • Work with the Management Teams to create a quality driven environment.
  • Carrying out internal audits as required
  • Liaison with Customer Services to address problems which arise through Customer requests

Health & Safety

  • Employees to be aware of the responsibilities placed on them under the Health & Safety at Work Act (1974) , to ensure that the agreed Health &Safety training is mandatory for all members of staff
  • Responsible for the appropriate Risk Management of Health Safety items & the necessary reporting of incidents, including RIDDOR requirements.
  • To carry out risk assessments and to identify , implement and monitor corrective remedial action in the form of safe systems of work
  • Maintain the welfare and security of Personnel
  • Ensure all aspects of Health & Safety are adhered to
  • Ensure that monthly Health & Safety meetings are held and minutes recorded


·To recruit, discipline and dismiss staff where appropriate

Requirements of the role: -

The post holder should be able to demonstrate the following: -

  • Ideally Shift Management /Operations Management experience
  • Ability to work under own initiative in a fast moving and time sensitive Environment
  • Have discipline /organizational skills
  • Ability to motivate individuals and teams to strive to exceed performance standards
  • Be a good Team player
  • Highly results driven
  • Health & Safety , Quality Compliance awareness and knowledge
  • Ability to meet deadlines
  • Excellent communication skills & presentation skills essential for working with a number of internal & external stakeholders
  • Be adaptable & flexible to a changing environment

Job Offer

The successful Shift Managers will receive

  • A competitive salary
  • Excellent company benefits – Pension & 25 days holiday
  • Significant career progression